telkomsel.com

1.2
1.2 Based on 41 reviews

PT Telekomunikasi Selular, trading as Telkomsel, is an Indonesian wireless network provider founded in 1995 and is a subsidiary of Telkom Indonesia....

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Average Rating

1.2

/
5

41 Reviews

5 Star
0%
4 Star
2%
3 Star
0%
2 Star
12%
1 Star
85%

All Reviews

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Pierre Hany
outranges prices & pricing experiments of more than doubling internet packages, the more loyal you s

outranges prices & pricing experiments of more than doubling internet packages, the more loyal you see the longer you stay with them the more expensive it gets and less way less convenient price wise, horrible

1
Date of experience: Feb 14, 2026
Pierre Hany
outranges prices & pricing experiments…

outranges prices & pricing experiments of more than doubling internet packages, the more loyal you see the longer you stay with them the more expensive it gets and less way less convenient price wise, horrible

1
Date of experience: Feb 14, 2026
Yunus Dermawan
It's really bad

It's really bad. It's charging you for nothing. If you have credits, they will eventually go down for nothing. When you go to history, it's also show nothing. Really bad!!!

1
Date of experience: Jan 03, 2026
Pamela Carroll
Dont use Telkomsel in Indonesia

Dont use this company. Bought a simcard in Jogja Indonesia, because 3 shop said there were processing delays. Details fully registered. I never received an activation code and my phone said no service. The online "help" insisted my phone was working sent lots of repetitive time & consuming instructions. I ended up buying a more expensive package from Smarty, which worked immediately . Telkomsel don't do refunds

1
Date of experience: Nov 24, 2025
John Faulks
Absolutely crap

Absolutely crap. Stopped working - everything in English to buy the eSIM - nothing in English if problems and no way to reach customer support online. I’ll have to find a physical store for help

1
Date of experience: Nov 22, 2025
Elsa Rgt
web ngelag

web ngelag, apk ngelag, internet ngelag, paket mahaal, serba lengkap.

1
Date of experience: Nov 18, 2025
Animal Ranger
I do not understand all the bad reviews

I do not understand all the bad reviews. I think most people just don't know how to travel, lol. I am staying in Indonesia for 6 months, mainly in rural areas. I bought two different esims to compare which one worked better.I bought an esim at a local Telkomsel shop and an online esim at Roamic. Both work the same for me. Telkomsel takes a longer time to set up, because you have to go to a local shop and register your number there. But if you have the time I do recommend buying it. It is way cheaper then any other online esim (like 5 euros for 12gb) and works exactly the same. I went to a non tourist telkomsel shop and the coworker spoke English just fine. She helped me set everything up and it made sure it worked. Just like most esims, Telkomsel works best in urban areas and doesn't work great in rural areas. Yes, maybe you cannot watch youtube with one bar network, but I was able to send whatsapp messages at all times and you can't do that with most esims anyways. I think the telkomsel shop at the airport is more expensive, so just go to a local one. Support local shops and don't buy an online esim.- Netherlands

4
Date of experience: Nov 11, 2025
Elan Wirajaya
Telkomsel Needs Service Improvement

Telkomsel’s signal is quite stable, but my experience with the MyTelkomsel app hasn’t been very smooth. The app often lags, and there are sometimes errors when recharging packages or making payments. Their customer service responds quite slowly, and sometimes I have to wait a long time to get support. In addition, the data package I bought has not been used much but has been consumed abnormally, making it hard to control and quite frustrating

2
Date of experience: Nov 11, 2025
M. T.
Expensive, bad app and customer service

First got ripped off at the airport with a way too expensive data package. Then I tried to top up in the app but credit card payments don’t work (it doesn’t even come up in my bank app so error is from Telkomsel). Tried to pay through GoPay but keep getting an error here as well. Absolute useless company with a helpdesk who also doesn’t solve the issue.

1
Date of experience: Oct 20, 2025
Dely Weismann
Worst company ever

Worst company ever. They have taken 1,5 hour and still they don’t have solution. They asked about screen shots and i sent it to the company and still they don’t wanna send the money back or refuses to update the internet what a SCAM. The names: Endo, Bolu , Minke They refuses to read the e mails back or gives a solution.

1
Date of experience: Oct 18, 2025

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Business Details

  • PT Telekomunikasi Selular, trading as Telkomsel, is an Indonesian wireless network provider founded in 1995 and is a subsidiary of Telkom Indonesia.

  • language https://telkomsel.com

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