Review Time
Dealing with Victor at Telstra/Telsim was a pleasure.
In 10 to 15 minutes, he resolved my issues quickly efficiently and professionally.
Unfortunately, I had a negative experience previously with another team member.
However, by contrast Victor excelled and i very very very happy with his support. Was able to resolve my issues so quickly.. thank you
Rose was very helpful and polite in assisting me to resolve the issues with my phone. She went through all possibilities and we were able to get everything working again.
Really appreciate her cheerful and efficient manner. Would recommend Telsim as a provider.
I ordered a data SIM on January 8th, 2026, but it took over a week to receive it. When I tried to activate the service, it stayed in pending status for several days until I contacted the support team. They told me their system malfunctioned and couldn’t verify my details. The support team had me going in circles, asking for high-resolution images of my IDs through unsecured email. Despite my concerns about security and requests for a secure upload option, I received the same response repeatedly. When I requested to cancel and get a refund, I was told it wasn’t possible. TL;DR: They won't activate your service and refuse refunds. Avoid at all costs.
I ordered a data SIM on January 8th, 2026, but it took over a week to receive it. When I attempted to activate the service, it remained in pending status for several days until I contacted the support team. They claimed their system had issues and couldn't verify my details. The support team kept asking me to send high-resolution images of my IDs via unsecured email. After expressing my concerns about security and asking for a secure upload option, I received no different response. When I asked to cancel my order and get a refund, I was told it wasn’t possible. TL;DR: They won't activate your service and refuse refunds. Stay away.
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About Telsim
Telsim is an Australian telecommunications provider dedicated to delivering reliable, affordable, and flexible communication solutions for individuals and businesses across Australia. Based in Australia and operating under telsim.com.au, we focus on making connectivity simple, transparent, and accessible for everyone.
All Telsim services operate on the Telstra Wholesale network, giving our customers access to one of Australia’s most extensive and trusted mobile networks. This means wider coverage, stronger signal quality, and dependable performance across metropolitan, regional, and rural areas.
Our services are designed to meet the real-world needs of our customers, whether they are small businesses, growing enterprises, or everyday users looking for dependable mobile and data solutions. We understand that communication is essential in today’s world, which is why we prioritise network reliability, clear pricing, and responsive customer support.
At Telsim, we believe that great service starts with listening. We take customer feedback seriously and continuously improve our offerings based on real experiences. Our team is committed to providing honest advice, fast support, and practical solutions without unnecessary complexity or hidden fees.
We aim to remove the frustration often associated with telecommunications by offering straightforward plans, clear terms, and friendly assistance whenever it’s needed. Whether you’re setting up a new service, transferring from another provider, or seeking ongoing support, our goal is to make the process smooth and stress-free.
Telsim is proud to serve Australian customers with integrity, transparency, and care. We see every review as an opportunity to grow and do better. By choosing Telsim, you’re choosing a company that values trust, long-term relationships, and service excellence—powered by the reach and reliability of the Telstra Wholesale network.
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