Review Time
First class service from George and the tentbox team , I was blown away by the support and helpfulness George provided it was a problem that was completely my fault that other companies most likely would have said no . First class service George keep up the great work 👏🏻
Mikaela was really helpful with resolving a technical query about which roofbars work with the tentbox. She also kindly added links to various help videos for setting up and using the tentbox (which is now on order 😊).
The product is fantastic, and my experience with the company was excellent. However, I was let down by the third-party seller. They continually delayed my order, which was initially promised to arrive in a few days, but it ended up taking three weeks.
In short, my delivery was canceled on the same day three times. The company was very apologetic and tried to assure me it would arrive on the next scheduled date, but the same issue occurred again. This was attributed to problems at my local depot, which they acknowledged. However, the solutions offered have been unsatisfactory. There were multiple comments about the delivery service not meeting expectations, but no real resolutions were provided. In a final attempt to resolve the situation, I was told I could schedule a delivery for a week later, but the courier might deliver earlier, which required me to be available that day. It was ironic that while I was on the phone, the courier set a delivery date with no option for rescheduling, showing little regard for my existing commitments. I have now canceled the order, much to my family's disappointment. Having paid for the service with nothing to show for it and no confidence in future deliveries since placing the order on November 22nd, I couldn't keep taking time off for no reason, hoping the scheduled delivery would actually happen.
I had an inquiry about the two long straps for the tent after watching a setup video. Initially, I thought I had lost them. However, after reaching out via email, I received a swift reply from the support team with information about the updated version and a new strap setup. They provided a link to the revised version, and everything is clear now. Thank you so much for your help, it is greatly appreciated.
It was truly a pleasure interacting with the customer service team. They were very professional, friendly, and responsive, making the entire process hassle-free. A well-deserved five stars, thank you! I'm a very satisfied new owner.
I had a question regarding the two long straps for the top of the tent after viewing a setup video. I initially thought I had lost them. However, after emailing the support team, I received a prompt response with the updated version and a new strap setup. They provided a link to the revised version, which clarified everything. Thank you very much for the assistance, it is greatly appreciated.
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