Review Time
This company is a scam.
They advertise premium products then provide cheap TEMU garbage.
And then when you try and get a refund for the fraudulent product, they will refuse to pay
DO NOT GIVE THEM A CENT OF YOUR MONEY
They will rip you off. It's shameful that fraudulent businesses like this are allowed to continue operating in Australia
If this company has ripped you off, please report them to consumer affairs so they can be held accountable.
Wish I had read these reviews before ordering anything from this Company, who pose as a small family run business who will get back to you. What a joke this is. I will never ever recommend this company to anyone.Ordered in November 2025. Never received tracking info and then was provided with the wrong details when I chased them up.Sheet arrived in a timely fashion, but pillows were clearly coming from overseas and this was chased up as well. Decided to return sheet only to find that the email and website no longer existed.Made contact with ACCC who advised me who to contact.Out of the blue they reappear so I resend my email requesting a refund. Responding to emails and phone calls is also something this Company is really bad at.Anyway. Sent sheet back on 27 February 2026 and I AM STILL WAITING FOR MY REFUND. Numerous emails and text messages and nothing.I eventually did get an email apologising for the lack of customer service and that the TEAM? would be made aware of this. This was a week ago. 2 more emails chasing this and still NO REFUND, no resolution, no update.What the actual is going on?Do they ever refund? Or are they a bunch of scammers?
Waited over a week. Came home to a small package. Undid package to discover my ergonomic pillow folded in half, that is how thin the pillow was! Thin as a pancake to sleep on with no support. Nearly $60.00 paid, what a scam. The advertisement showed a well designed plush pillow which I definitely did not receive. I personally feel this item probably came from Temu.
I ordered 2 items in Dec 2025 with 3-8 days delivery estimate. One item simply never arrived and only one component of the other (power supply). Finally was refunded for one item in Feb and STILL chasing a refund for the other in mid Mar. Total waste of my time and money. Don’t risk it!
I purchased an “ergonomic pillow” and it was nothing like advertised. First they claim to be an Australian company but the pillow came from China and was folded in half, no packaging, just wrapped in black plastic. The pillow is not memory foam but instead filled with very cheap synthetic filling, the cover is cheap fabric and it’s not quilted, it is not all all like advertised or the photos shown. Kmart $5 pillows would be better. I’m extremelly disappointed - do not buy from this company as you will be very disappointed too. False advertising at is finest here!UPDATE - Terrawellness have responded to this review with their typical response, this is not normal, we are so sorry, reach out to us… but when you do they are not interested in fixing the issues they just very quickly offer you the option to keep the item with a 50% refund or to return the item (at your expense) for a full refund. Of course most will take the 50% refund as who knows what it will cost to ship it back. Seems well planned to me - they are still making money this way as the pillow probably only cost a couple of dollars to make. There is plenty of the same feedback here and they don’t seem to be taking any of it on board, they just keep doing the same dodgy stuff. BUYER BEWARE!!!!!
Acting as an Australian company, I paid express shipping as your site said 1-3 days. It’s now been over 10 days, the item is coming from China and there is no information whatsoever. Now I’ve seen all these negative reviews it seems the product will be crap too. Will be seeking a refund for misrepresentation
This company is a scam. They advertise premium products then provide cheap TEMU garbage. And then when you try and get a refund for the fraudulent product, they will refuse to pay DO NOT GIVE THEM A CENT OF YOUR MONEY They will rip you off. It's shameful that fraudulent businesses like this are allowed to continue operating in Australia If this company has ripped you off, please report them to consumer affairs so they can be held accountable.
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