Review Time
I ordered a replacement wheel hub cap that arrived missing stickers and ring protectors. The support team did replace them, which was appreciated. I also purchased a badge cap, but one piece was slightly defective, and part of the logo came off while driving. I reached out to the support team again to see if I could get a replacement or buy the missing piece separately. Although I didn't have strong proof of the defect, the internal sticky block had detached from the metal cap, and I had hoped it would hold, but it didn’t. Since I raised this issue, I have not received any further communication from the business. While I understand they may choose not to replace the part, a lack of response is a disappointing experience in my view. I would likely consider another company in the future. If this had been a singular issue, I might not have bothered writing a review, but the earlier incomplete order indicates a lack of customer care, which is quite unfortunate.
I ordered a replacement wheel hub cap that arrived missing stickers and ring protectors. The support team did replace them, which was appreciated. I also purchased a badge cap at the same time, but one piece was slightly defective, causing part of the logo to come off while driving. I reached out again to inquire about a replacement or purchasing the missing piece separately. Although I lacked strong proof of the defect, the internal sticky block had detached from the metal cap, and I had hoped it would hold, but it didn't. Since my request, I haven't received any further communication from the business. While I understand they may not replace the part, the lack of response has been disappointing. I might consider another company in the future. If this were a one-time issue, I probably wouldn't write a review, but the previous incomplete order indicates a lack of customer care, which is unfortunate.
Purchased a HEPA filter and cabin filter set, but the filter is not genuine, leading to unpleasant smells in the cabin as there is nothing to prevent it. Despite the higher prices from the manufacturer, I will return to them for future purchases.
I ordered several items, including all-weather mats and protectors, and they all arrived on time. One boot sill protector had an issue with the adhesive tape, so I emailed the company. They called me back within 48 hours and agreed to send a new strip for installation. I would highly recommend their products and services.
I ordered the wrong hubcaps for my vehicle. A representative was extremely helpful and assisted me in correcting my mistake. I returned the incorrect hubcaps and received the correct ones the next business day. Very pleased with my purchase and will be ordering more items soon. Thank you!
The products were as described! I contacted customer service about combining shipping after placing two separate orders; they didn't have to refund me but did, which was a nice gesture. It's great to support a local company instead of waiting weeks for items from overseas. Thanks for your assistance!
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