Review Time
As a frequent player in many casino's, I pretty much read the reviews but decided to find out on my own because sometimes the reviews are not necessarily correct. Not the case here! First, after winning over $150, I requested a redemption. Immediately, it popped up saying I'm in an illegal state (I'm NOT). Finally, it allowed me back in and I made my request again. It immediately dropped to balance after redemption. By the next day, the full amount was back so I requested again, which was denied. They then told me it was due to my requesting again when the initial request was under review. So why did it disappear, then reappear the full amount?? Then I was told that my initial request was under review pending 10 days. 10 DAYS!! Absolutely ridiculous and unacceptable. I'll consider changing my review after (or IF) I receive my redemption. It's a shame because I really like the game selection and rewards!
Definitely no complaints idk why my review was removed and Trustpilot removed it it was a good review so it m lost on why they did that anywho im coming back on here to leave another review of my same experience they are amazing great website great support and fast redeeming what more could a woman ask for anyways thanks thebosscasino on my winnings I’ve had thank you 🥰🥰🥳🥳
The gaming platform is decent but the redeemation time is awful. It's funny how you don't have to go through all the red tape in order to play. Monies are taken instantly. Redeemation is totally different. Per a rep once the account is in processing mode if you have redeemed ( which could be 1-3days, you still may have to wait up 10 business days to receive winnings per there T&C. That is far too long to wait on your winnings. There representatives make sure they beat you with " you agreed to our T,&C is basically there rebuttal to every question.
They are so horrible, every time I finally found a slot that did good they kept stopping them logging me out saying contact support and when the slot was no good they let them play freely that's not right not fair at all I won't ever put another dime in there casino..
THESE SUPPORT PEOPLE ARE SCAM ARTISTS. GAMES ARE HELLA TIGHT TO THE POINT THAT RTP FEELS WAY BELOW AVERAGE. THE MISTERY SC GIFT PACKAGES ARE SCAMS AND THEY GIFT YOU .25 CENTS. SO MANY OTHER PLATFORMS WITHOUT THE FALSE ADVERTISEMENTS.. ELLE IN SUPPORT IS A TRASH SCAMMER
Super slow at redeems still waiting for my redeem to be approved contact customer service they give you generic response like they're copy and pasting from a screen I would like to get my redeem instead of a generic response from customer service there's other casinos out there that are way more busier and still get the redeems done you got to go through hoops to get verified you got to take a screenshot with your ID in front of you has to be perfect you have to have a bill and PDF form they want you to do all this stuff to get verified but don't want to give you your redeem on time still waiting on my redeem by the way
This casino got all my Identity documents I won $350 my account has been pending for about week and now these days people want to close my account cause they don't want give my. Dont play this are spend any money with these people they fraud and they scam artists. DON'T PLAY BOSS Casino they will pay you your money if you win
I am sharing my experience with boss.casino to warn others before depositing money on this platform.I deposited $40 and followed all verification instructions exactly as provided. Despite completing every required step correctly, my account was never successfully verified. As a result, I was unable to redeem or withdraw my funds.I was then informed that the verification process could take 3–8 weeks, which effectively locks user funds for an extended period of time. Being unable to access deposited money after full compliance—especially for a small amount—raises serious concerns about the fairness and transparency of this operation.Based on my experience and reports from others with similar issues, this does not appear to be an isolated incident. Long verification delays combined with withheld withdrawals under the explanation of “company policy” create a troubling pattern that potential users should be aware of. I strongly recommend exercising caution before using this platform and thoroughly researching their withdrawal and verification practices beforehand.
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