Review Time
DO NOT DEAL WITH THESE SCAM ARTISTSMy last message to them after continuous lies.Did not supply item bought in good faith. Wendy,Dealing with your company is a nightmare.You are obviously dishonest as the pattern I bought is still showing on your web site at $29.99.I WENT TO BUY IT TODAY Wed 25th Nov 2020 Australian time and it would have processed.Same item $14.72 on ebayThe item you are offering me is on your site for $19.99. But there are different colours not just black.Compared one you are offering me and your web site and the flap TAB is different. Shape is different.Refund my money in full please. You should have supplied my item instead of lying and saying it’s sold out.If so remove it from your web site immediately.You deserve a very negative review.You are unscrupulous.
I ordered a case on December 12 for a Christmas gift. The package is held by fedex with no estimate delivery date, the delivery service writes that delivery was attempted: there is a constant concierge service in the building and the delivery van never came, and never left any ‘we missed you card’.I first contacted the merchant on Dec 23 to ask for help finding my package, they said they were sorry and would help me find out on Dec 27, after their vacation... The 27 came and went, and I had to send them an email reminder and an instagram post to ask for help again. After a protracted back and forth the team wrote me to contact fedex and go away, ignoring their contractual obligation under EU law to ensure proper delivery of the goods to their customer. They also accused me of having ‘bad attitude’ when I had been nothing but courteous. Avoid these unprofessional people at all cost and go spend your money elsewhere.Edited Oct 2021: The response from TCF below comes more than 20 months after the facts. It is correct that after 2 weeks of back and forth on email and trying to track my order, and receiving numerous ‘we are away on holidays’ and ‘you are being difficult’ emails, I was offered a refund, from two team members that I had not heard from before January 2020. But the refund was only offered after requesting it and completing the full claim through the PayPal sales resolution process. However I have the full email exchange to show that the response from customer service was less than par for 2 full weeks before someone decided to address the complaint in a professional manner. The person handling the Instagram account did send me a flurry of DMs, each more rude than the other. I have the full thread if anyone is curious but am posting this quote: ‘You have had such a bad attitude since the beginning even though you must understand we can’t help you out in this situation. Fedex have tried to deliver your parcel but you haven’t been around‘… The delivery company never attempted to deliver. I have the statements of the concierge and my own to that effect. But I insist the online sales regulation in the EU is extremely clear: the contract is with the company that sells the good. They are responsible throughout so there is no point in sending the customers to complain to delivery companies. The onus is on sellers to find reliable delivery partners. And on customers to stay away from companies that cannot fulfill their online sales.
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We offer handmade leather phone cases in genuine italian leather.
