thechocolatesmiths.com

4.5
4.5 Based on 21 reviews

The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!...

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Average Rating

4.5

/
5

21 Reviews

5 Star
87%
4 Star
0%
3 Star
0%
2 Star
9%
1 Star
4%

All Reviews

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Review Time

Candy Fisher
Exceptional service from Krystyna!

Krystyna provided outstanding assistance. I purchased a ticket for an event as a Christmas gift. They printed a novelty ticket and sent it to the seller, who beautifully wrapped it in a bar of coffee and stroopwafel chocolate, reminiscent of something from a magical factory. The chocolate is fantastic on its own, which is why I requested this special touch. Thank you, Krystyna, for your extra effort in fulfilling my request. My wife adored it.

5
Date of experience: Dec 25, 2025
NA23
This service is truly remarkable!

This service is truly remarkable! I have had the privilege of interacting directly with a representative, and the level of care and customer support I received is unmatched by any other provider - they are exceptional! I am confident that the company will continue to thrive and attain the success they rightfully deserve!

5
Date of experience: Dec 02, 2025
Kathleen Long
Reliable Quality and Beautiful Packaging

I have placed several orders with this company and have never been disappointed by the quality, taste, or the beautiful packaging. I’ve tried various flavors and even themed items for Halloween. They are not inexpensive, but you truly get what you pay for in craftsmanship and quality, and I have never regretted my decisions. If you're looking for a quick fix, grab a standard chocolate bar, but for a real treat, choose any of their products.

5
Date of experience: Dec 01, 2025
Iggy Carter
This company truly excels

This company truly excels! I’ve had the pleasure of working directly with a representative, and the level of care and customer service is unmatched. They are remarkable! I am confident that this company will continue to thrive and achieve the success it deserves.

5
Date of experience: Dec 01, 2025
Drake Reed
Not the worst chocolate bar I've had

It wasn't the worst chocolate bar I've tasted. Considering the price (£15 per bar), I expected a better shipping time, as it took nearly two weeks. A significant portion of the cost seems to go towards shipping and packaging. The ingredients list is extensive, but the chocolate's taste is just average. In my opinion, I wouldn’t purchase again.

2
Date of experience: Nov 21, 2025
June Reed
Incredible experience

Honestly, the best chocolate I've ever had. I will definitely order again. My chocolate arrived sooner than expected, considering I’m in the Midwest USA. I’m thrilled with my order and will be back for more! I got four bars, and I wish I had ordered more!

5
Date of experience: Nov 20, 2025
CB14
Always excellent chocolate

Always excellent chocolate. I placed my second or third order and got eight bars (I know, a bit greedy) and every single one is fantastic. Special mention to the baklava-inspired one, it was amazing! Great quality chocolate and the fillings are superb. The caramel is always delicious with perfect texture. I really enjoyed the golden one too; I practically inhaled it. I will definitely return!

5
Date of experience: Nov 15, 2025
Consistently excellent quality

I have placed multiple orders and have never been let down by the quality, flavor, or the stunning packaging. I've tried various flavors and even seasonal items. While they aren't cheap, you certainly get what you pay for in terms of craftsmanship and quality, and I have never regretted my purchases. If you want a quick chocolate fix, grab a standard bar; for a true experience, choose any of their offerings.

5
Date of experience: Nov 14, 2025
Charis Cook
Extremely disappointed with my order

I am extremely disappointed with my order. It's been over a month, and I still haven’t received my chocolate. I've contacted the support team three times and also messaged them on social media for an update, but received no response. Spending $40 on a chocolate order without any answers is incredibly frustrating.

1
Date of experience: Nov 04, 2025
Shawna Ross
Incredibly delicious chocolate!

Incredibly delicious chocolate! Shipping from the UK to Florida can be challenging due to the heat, but even if it arrives a bit melted, this chocolate is worth every penny. It’s best to order during the fall or winter months.

5
Date of experience: Nov 04, 2025

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