theholidaymasters.com

4.7
4.7 Based on 42 reviews

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Average Rating

4.7

/
5

42 Reviews

5 Star
88%
4 Star
5%
3 Star
2%
2 Star
0%
1 Star
5%

All Reviews

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Review Time

Katrina Ross
Impressive Service Before Traveling

Even though I haven’t traveled with them yet, I felt compelled to share this review due to their outstanding customer service so far. When I reached out, a representative answered and was incredibly helpful, honest, and well-informed. They provided excellent advice customized to my situation and suggested various destinations that matched my preferences. They can also create a comprehensive holiday package, which has made the entire process smooth and worry-free.

5
Date of experience: Jan 20, 2026
Angus Mackay
Great service Great price

I didn't know where to go or how long for... Nigel was very patient and always professional... Im not sure i would have managed to get to booking the trip if it wasn't for his help

5
Date of experience: Oct 16, 2025
Judith
Good offer and good staff.

Good offer and good staff.First time using this agency, l was scared if they're real but a trial convinced me. Nigel was so good and helpful, got my booking to Morroco.Will use them again and promised to introduce some friends.Thank you Nigel. 😅

5
Date of experience: Oct 10, 2025
Kathleen wignall
BEWARE OF THIS COMPANY PLEASE DONT USE…

BEWARE OF THIS COMPANY PLEASE DONT USE THEM IF YOU DONT WANT TO GET RIPPED OFF AND MISLED I DEALT WITH JACKSON WHAT A SHAMBLES , AFTER QUOTING SEVERAL HOLIDAYS I DECIDED TO DECLINE THEN HE CAME BACK TO ME ASSURING ME HE FOUND A FRESH DEAL I WENT THROUGH IT IN DETAIL HOTEL FLIGHT PRICE AND AGREED TO GO AHEAD , HE BOOKED FLIGHTS AND THEN SUPRISE SUPRISE ALL OF A SUDDEN HOTEL WAS BOOKED UP WHILE WE WERE ON PHONE NONSENSE ,THEN HE WAS TELLING ME ALL OTHER HOTELS WERE MORE EXPENSIVE AND I PAY MORE OF COURSE DISGUSTING , HE ALSO TOLD ME I COULNT CANCEL FLIGHTS WHICH IS NONSENSE THERE IS A COST OF £55 CANCEL OUT OF MY POCKET OF COURSE , I WILL BE REPORTING THIS COMPANY TO ATOL AND OTHER GOVERNING TRAVEL ORANISATIONS TODAY IN THE HOPE THEY WILL NOT GET AWAY WITH THIS AGAIN

1
Date of experience: Oct 08, 2025
Ms Anne Cameron
Just booked Great holiday deals to…

Just booked Great holiday deals to Egypt, November 2025. Jackson found me a Great deal, Very reasonable price and Jackson took care to book everything l needed. Can't Wait. Really good service, very patient. Thank you Jackson. Anne

5
Date of experience: Oct 05, 2025
link_ago
Dexter helped me with my holiday n je…

Dexter helped me with my holiday n je was outstanding.

5
Date of experience: Jul 21, 2025
Frederic Brown
I booked a holiday to Greece with Eric

I booked a holiday to Greece with Eric. I have booked via him before & he's very good at remembering my needs. He found me an idyllic place in Kos. It's serene, close to water & a lovely little hotel. I came here to work (I'm a mature uni student) & the atmosphere is so peaceful that I've completed 2 essays since arriving yesterday morning! I can now relax ahead of schedule & enjoy the days i have left hereI will always book via Eric. As Tina Turner sang, he's "simply the best"

5
Date of experience: Jul 10, 2025
Melody Ross
just booked a holiday today with Eric…

just booked a holiday today with Eric in the holidaymaster. it was smooth and easy, Eric was so helpful and easy to talk to, it was a great experience ❤️😊

5
Date of experience: Jul 07, 2025
LaSalle34
Excellent

I booked a trip this morning and it was so quick and easy. I have all my documents within minutes. Highly recommend using this company.

5
Date of experience: Jun 22, 2025
Wayne
Great customer service Jim and rest of…

Great customer service Jim and rest of the team are always there to help

5
Date of experience: Jun 19, 2025

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