Review Time
Made a phone call about my motorhome on Friday, had a provisional sum sent to me within the hour. Mark came round the next day, Motorhome was checked over and it was gone within the hour.Very easy and stress free process. I’d definitely recommend, no hassle at all.
We were sad to see our motorhome go, but Cameron made the experience so positive. They did find a couple of issues during the inspection that we weren't aware of, but they explained everything clearly and the revised price was still excellent. A very trustworthy company.
Don't deal with this fly by night group.I asked for a valuation which was accepted. I had loads of emails telling me how efficient they were and my van could be collected in a day.It all sounded so good, so I emptied the van and awaited a call from their driver and.....wait for it.....nothing.... absolutely nothing, they had changed their minds and couldn't be bothered to tell me. Neither was I able to get them to reply to my emails. I totally waisted my time.Today (29th June 25) I had an email reply:"Good Morning Raymond,I am writing in response to your 1-star Trust Pilot review dated 28th June. We understand your frustration, and we are very sorry to hear that your experience did not meet your expectations.The assessor originally assigned to your job, Graham, has been exceptionally busy with a high volume of assignments recently, which unfortunately led to this oversight. This is no excuse, and we take full responsibility for the communication breakdown.Please be assured that we are taking your feedback very seriously. The assessor will be in direct contact with you today, to discuss your review in detail and work towards a resolution.Thank you for bringing this to our attention. We value your business and hope to have the opportunity to rectify this situation."Kindest Regards, RachaelDirectorYou'll be interested in if anything was sorted out to by satisfaction today as promised?The answer is no. I haven't heard from anyone from this outfit today, despite the soothing reassurances. I had another reply:Good Morning Raymond,Although we accept that you were not contacted initially and take full responsibility for this, further attempts to make contact with you have been unanswered or the call has been declined.As this public forum seems to be your preferred method of communication I will advise here that I think it is probably in both our best interests that we withdraw our offer to purchase your vehicle.We wish you all the best in the sale of your vehicle.Regards,The Leisure Buyer I received one call today from a number I didn't recognise, it rang off seconds later before I could reach the phone. This outfit has a problem of comprehension. There was no offer (apart from an email) There was no contact for days and only because of my review. Despite a promise to speak to me yesterday (29th June) they failed on that one too. It there loss not mine. They would have got my van for far less than half its value. I didn't mind that I have no further use for it and I have owned it for eight years so already had my money's worth. I just think they acted unprofessionally. It no good saying things in email that had no intentions of honouring. I presume they thought the longer they keep me waiting the more desperate for money I would get and drive their offer down more as similar things have been experienced by other unhappy reviewers.
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