themjewelersny.com

2.4
2.4 Based on 100 reviews

Personalize Your Own - NYC...

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Average Rating

2.4

/
5

100 Reviews

5 Star
28%
4 Star
2%
3 Star
5%
2 Star
10%
1 Star
55%

All Reviews

Filter Reviews

Review Time

Lydia Kelly
First experience with a mystery box left me disappointed

I ordered a mystery box from the service, and it was my first time trying them. I was excited to receive three mystery items. They arrived in nice packaging, but upon opening, I found only a pair of very thin gold hoops, a gold tennis bracelet, and what seemed to be a bracelet or anklet that I couldn't identify its use for. It was too small for my neck and too large for my wrist or ankle. When I contacted the support team for assistance, they informed me it was a choker. I explained that it didn’t fit, but they simply stated it was part of the mystery box and couldn't offer any help. I understand now why their rating is so low.

1
Date of experience: Dec 10, 2025
kraftmacaroniandbeez
item reviews??

on the google search the specific item i searched for shows up with reviews underneath (when you click, it should take you to official company site). when you click on item however, NO REVIEWS ARE AVAILABLE ON SITE. this is the issue with all individual items i searched. suspicious.

1
Date of experience: Oct 29, 2025
Julian Ohizu
My order has been shipped since October…

My necklace arrived and it looks very good. Thank you!

5
Date of experience: Oct 26, 2025
Beautiful lockets but thin chain

The lockets are beautiful. Only taking off one star because the chain is very thin and feels like would snap pretty soon.

4
Date of experience: Oct 21, 2025
Orlando Oropeza
Replacement

Support team was able to resolve my issue quickly without any hassle and reissued a replacement.

5
Date of experience: Oct 16, 2025
Great Customer Service

I had an issue with the lock on the necklace i bought and the team was right on it and sent me out a new one. Great customer service ensures return customers!

5
Date of experience: Oct 16, 2025
Absolutely beautiful items

Absolutely beautiful items! Quick shipping.

5
Date of experience: Oct 16, 2025
Nayeli
There is no item...

Its so frustrating and an inconvenience to have to wait for my order and its been about a month. There is no communication whatsoever. After contacting the contact email 3 times I still haven't received any response back. I just want a refund.

1
Date of experience: Oct 15, 2025
Nothing should ever take 2 months to…

Nothing should ever take 2 months to arrive from New Jersey to nyc

1
Date of experience: Oct 14, 2025
Laura
Very pretty

Very pretty, fun piece. Hated having to wait for it to come via USPS ...

5
Date of experience: Oct 14, 2025

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