Review Time
Terrible experience with service. The delivery information provided was misleading. When the items finally arrived, I attempted to return them, but the support team only offered me a £3 refund despite my spending over £80, of which £18 was for a promised speedy delivery that never occurred. After I explained my situation related to health issues and how it affected my ability to return the products, I was met with a repeated offer of just a £3 refund. Very disappointing company. I would not recommend them at all.
Unacceptable service. The delivery information was misleading. When the items finally arrived and I attempted to return them, the customer service team offered me a £3 refund after I had spent over £80, including £18 for a promised speedy delivery that never occurred. I explained my situation involving cancer treatment and how it affected my ability to return the products, but I only received repeated offers of a £3 refund. Terrible company. I would strongly advise against using their services.
This is my second review and I am utterly shocked by this company. The email exchanges have dragged on for over a week! I have provided everything they asked for, yet every morning I wake up to another identical request for information I already submitted! They keep asking for photos of original labels and dress sizing, but there were none—the garment arrived wrinkled in a plastic bag without labels! I am now in talks with my credit card company to recover my money. This is the most stressful and ridiculous company I have ever dealt with. I keep receiving messages requesting the same information repeatedly! I cannot provide pictures of original labels or sizes because they were not included with the wrinkled garment I received! DO NOT ENGAGE WITH THIS COMPANY; THEY ARE UNRELIABLE.
The dress did not arrive as promised and was at least two sizes too small. The return process was a nightmare! I didn’t receive a full refund and had to pay a lot for shipping it back. I lost over $40 dealing with this company. The package arrived without any paperwork, forcing me to search through emails for contact information. After many emails, I finally got an address to return the item, but I still haven’t received my partial refund. I have been in communication with this company since October 15 when I originally placed the order.
I ordered a dress for my 40th birthday and was thrilled, only to discover it would take a long time to arrive. I worried about the wait for a refund, but the customer service team was quick to respond and processed my refund the next morning, allowing me to find another dress. I love this place; it’s fantastic, though I am disappointed with the wait times. I will still be ordering for my event in February as the dresses are amazing.
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