Review Time
For watching TV or reading in bed, the backrest pillow with arms & adjustable headrest has been a fantastic addition. The adjustable headrest is a great feature for finding the right angle, and the pillow is incredibly comfortable. The delivery was quick, and the overall experience has been great.
I ordered my pillow but please make sure when ordering you allow enough time for shipping.I have stayed in touch with the company throughout the ordering/delivery process & they acknowledged there would be a delay so unfortunately I was not able to test the product on my flight.
⸻After previously posting a review about how terrible my experience with The Pillow Home has been and reporting them to my bank for fraud, they had the nerve to reply with a generic apology asking me to contact their customer service. I had already done this multiple times and had been completely ignored.I even emailed them again, attaching screenshots of both my review and their public response, hoping that now the complaint was out in the open they might finally resolve the issue. But of course, nothing. It has now been two weeks since I replied to their comment, proving that their response was purely for show to make it look to future buyers as though they actually care.They clearly don’t.
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