Review Time
They sell you a product but failt to mention that you have to return it to China if you're dissatisfied, which often costs more than the product itself.
Also, notice how many of the five star reviews on Trust Pilot for this company are from (supposed) people who havent' even received the item and yet they are leaving five stars? Highly suspect.
I ordered the pillow hoping it would help me sleep and stop neck pain. Unfortunately CozyRest® Memory Foam Neck Pillow does not live up to the expectations. It was very low in stuffing & had a smell to it. I used for a few nights and woke up with sore neck every morning and headaches. I had to pay to return the pillow back to them for refund. I have not yet receive a refund & still waiting. I didn't expect the pillow to be arriving from China. I feel this company is a fraud. I wouldn't order this pillow
Do not trust this company. I ordered a pillow due to chronic neck pain and it made it worse. When I requested a refund, I was told I would need to mail it back to China and once received, I would get the refund. It would cost me the price of the pillow to ship it over there. The business is "registered" in New Mexico but good luck getting ahold of anyone there.
It is true ,as many reviews noted,that the ordering proccess is easyas well as a check-out. However, it seems that " delays due to overload" is a common issue, track order is showing that the item( pillow) has not been shipped,and the company imsply stop replying to my complaints .I have been waiting for my pillow almost two months!
So, it really seems to be a classic scam, unfortunately!
I was able to research these pillows and decided to give them a try. Ordering on the website was super easy and quick.
They contacted me when they found out that my shipment was taking longer than expected and told me how much longer it would take.
The Pillow is very very cheap and lightweight! It does NOT help at all. The company has a New Mexico address on their website and yet when I tried to do a return and get a refund they were magically located in China and since the "customer" is responsible for the return shipping at $90.00 ish from California to China! I gave up!! AVOID THIS BRAND
I'm in my early 40s and this is the first time I've been this excited about a pillow. I was recently diagnosed (no surprise) with cervical dystonia. Many in my family have it. Short story, makes my neck hurt. I really hope this helps from the abuse my neck takes during the day. I'll follow up in a few months with a review of someone with a diagnosed cervical condition and let y'all know!
Previously reviewed 'ordering experience' positively. Not anymore. Still waiting to actually receive the pillow. Not hopeful it will ever show up and reading other reviews it looks like I will want to return it but the shipping cost will be prohibitive. Nice job on scamming me!
The pillow home is a wonderful brand to support. The customer service is top tier as they reach out to you personally to follow up on your scheduled delivery etc. I am so happy I purchased my pillow from here and I can't wait to order more in the future... I am recommending it to everyone!!
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