thepillowhome.com

4.1
4.1 Based on 220 reviews

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Average Rating

4.1

/
5

220 Reviews

5 Star
63%
4 Star
9%
3 Star
3%
2 Star
3%
1 Star
22%

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Review Time

Anna
Great pillow

Great pillow. Comfy for reading or tv in bed

5
Date of experience: Sep 01, 2025
Anne Brouillard
This company is a scam

Terrible company. The money back guarantee is a scam. If you want to return your purchase, you need to pay for shipping to China. Many people on Reddit never got their money back even after paying for a return label.

1
Date of experience: Aug 27, 2025
Caroline Grau
This company is a scam

This company is a scam. They claim you have 90 days to return the product, but you have to pay return shipping to their warehouse in China. All the reviews I read about shipping it back, say they never pick it up from the receiver, so you won’t get your money back. I ordered a pillow headrest for my daughter going to college. It took almost a month to receive because it came from China. Though nowhere on their site does it say they are based in China. Their website says they are located in NM. The tracking number you get right away doesn’t have any true information attached to it until it gets in to the US, which was weeks later. Needless to say the product arrived after my daughter left for school so I had to get another one from a legit company. And now I’m stuck with this one since I would be wasting more of my own money shipping it back only for them to not pick it up on their end and never refund me. Do not order from them unless you know 100% that you are going to like what you get, a month after you order it

1
Date of experience: Aug 26, 2025
Hele White
No More Midday Back Pain

After switching to the orthoseat orthopedic comfort set for my desk, I noticed a huge difference. My back doesn’t hurt by mid-afternoon anymore. The seat cushion fits perfectly in my chair, and the backrest supports me just the way I need it to.

3
Date of experience: Aug 24, 2025
Tracy Miller
Enjoyable Long Flights with Pillow

I used to dread long flights, but ever since I started using the airrest memory foam travel pillow, I’ve actually started looking forward to them. It gives my neck great support and packs down small enough to take with me everywhere.

3
Date of experience: Aug 16, 2025
Lester Benoit
Rip off

Took forever to come in. We ordered a mattress topper that looks more like a thin blanket. No way this is a topper to help any kind of pain. Read the return instructions real good. They will gladly take returns if you ship it back to china. It came vacuum packed so now I have to figure out how to mail it to china and send it with tracking. Probably more than it is worth. A real rip off.

1
Date of experience: Aug 15, 2025
MR K LEE
Company is in China - return very expensive!

The company is in China and it takes weeks to arrive. I received mine and it was very uncomfortable. I now have to return and it costs £30 - £50 to return to China!!! be very wary buring from there

1
Date of experience: Aug 03, 2025
Ramona Parker
Complete scam

After reading their “reviews” on their website I purchased a cooling mattress topper that was supposed to have cooling gels as well as being super soft. When I put the topper on the bed it did in fact the opposite of what it was supposed to. I reached out for a refund as it was just awful quality and the company refused to pay for shipping even though I am an EU customer and that is illegal when it does not meet the standards of what is described. The company is based in America but their warehouse is based in China so it would have cost a fortune to send back the whole company is a scam.

1
Date of experience: Jul 18, 2025
DO NOT BUY FROM THIS COMPANY!!!!!!

To begin with I purchased a new pillow and they sent me a used one with stains on it in a wadded up package. It was DIRTY! Then when I complained, they asked for photos of everything, which I provided right away. I was promised a replacement pillow and I have been waiting since July 12 to receive it. They sent me a tracking number and claimed it was delivered. The delivery was in Texas. I live in Michigan. Then I was told to "look around, perhaps it is in a different spot." And then it was, "check with the post office." They never sent me a replacement. They gave me someone elses tracking number!!

1
Date of experience: Jul 12, 2025
James Smith
⚠️ Scam Alert!

❌ Do not buy from this company. • The product is very poor quality and ships directly from China, despite looking like an Australian seller. • Their website is full of fake reviews to trick customers. • Prices are 3x higher than genuine Australian products.I paid $150 for a backrest and had to throw it away as soon as it arrived—it was completely useless.Save your money and avoid this scam.

1
Date of experience: Jun 29, 2025

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