nordmanndirect.co.uk

1.3
1.3 Based on 18 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.3

/
5

18 Reviews

5 Star
5%
4 Star
0%
3 Star
0%
2 Star
5%
1 Star
89%

All Reviews

Filter Reviews

Review Time

Stanford Price
Order placed in October, tree delivery missed

I placed my order in October, expecting the tree to arrive on November 24th. It never came. There was no communication at all. I called five different days and sent numerous emails before finally getting through. I was informed there was a system issue, and they couldn’t check the delivery date. Why not reach out to customers or respond to emails? I still haven’t received my tree. This feels like a scam. Thanks for ruining Christmas.

1
Date of experience: Dec 04, 2025
Orlando
Avoid This Website at All Costs

If you’re thinking about ordering a tree for quick delivery, please steer clear of this site. All the positive reviews seem fake. I ordered a tree for delivery on the 2nd, but unlike others, I received no notification. I took the day off, turning down work, excited to decorate with my housemates. By noon, still no message, so I called. After over 90 minutes on hold, the call dropped, and their phones were off the rest of the day. I sent multiple emails and kept calling, hoping for a delivery until late. I felt like I was waiting for a tree that would never come. This company is a scam. Consider buying from a more reliable source instead.

1
Date of experience: Dec 02, 2025
Caleb
Complete Waste of Time

I received no responses regarding my order and couldn’t reach them. When I finally got through, I was on hold for four hours before getting disconnected. The only way to get my money back is through my bank. I wish I had checked reviews beforehand.

1
Date of experience: Dec 02, 2025
Nancy Sanders
Extremely Poor Experience

This has been the worst experience. The delivery was over two hours late, and by the time it arrived, the office was closed. I couldn't reach them by phone to find out what happened, nor did they inform me about the delay. This was for my office, and now everyone is upset about not having a tree because of this company's incompetence. Please avoid if you want your tree delivered at all. I will seek a refund or initiate a chargeback.

1
Date of experience: Dec 01, 2025
Steve Cook
Fraudulent Experience

I placed my order in October, expecting my tree to arrive on November 24th. It never showed up. There was no communication whatsoever. I called multiple times and sent numerous emails before finally reaching someone who claimed there was a system issue and they couldn't find my order details. Perhaps they could have reached out to customers or responded to emails? I still don’t have my tree. Truly disappointing and frustrating.

1
Date of experience: Nov 24, 2025
Effie
Delighted with My Purchase!

I was hesitant after seeing last year's reviews, but I decided to take a chance, and I’m so glad I did! I received a beautiful 6ft tree at a reasonable price, with excellent delivery tracking and communication. I would highly recommend this service.

5
Date of experience: Nov 25, 2024
Conor C.
Caution: Name Change Alert

Be cautious as this company has changed its name recently. The contact details provided are not trustworthy. Similar to other scams.

1
Date of experience: Feb 08, 2024
Total Scam. No Delivery or Refund.

Like many others, I had a horrendous experience. My tree was never delivered. I was promised a refund by representatives, but after weeks of following up via email and text, I still have nothing. I’m now trying to recover my money through my credit card company. This company is a complete scam.

1
Date of experience: Jan 27, 2024
Aileen W.
Terrible Customer Service

I had a terrible experience with customer service. I paid for a tree in November for delivery on December 8th. When it was late, I tried contacting them but had no luck. The tree finally arrived late, was shorter than expected, and damaged. I complained and was promised a partial refund, but after weeks of trying to reach them, I still have not received it.

1
Date of experience: Jan 08, 2024
Sarah Wilson
Fraudulent Christmas Tree Service

This service is a scam. I ordered a tree for delivery on December 11th, scheduled for December 16th. On the delivery day, I received a text update, but the delivery time kept getting pushed back. I called multiple times and left messages, but got no response. It’s now December 18th, and I still have no tree. I'm reporting this as fraudulent and will order from another company if I can find one. This is unacceptable.

1
Date of experience: Dec 18, 2023

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More