Review Time
Terrible customer service. UPS failed to deliver a tree for no excused reason 2days in a row. Then wanted to sit on a truck all weekend. I informed the company and said because it is so delayed I will return to sender but would love to still receive the tree and even purchase some bushes. Tree center said sure! Sorry ups is giving you problems here is 60% refund have a nice day! They didn’t try to replace the item or make it right. They robbed me 40% (I will dispute it with cc company of course) for “delivery fees” when ups literally failed to deliver it days on days in a row! Terrible company
I’m a rookie. Thanks for helping me get started.The standard berry tree arrived first then a few days later the second selection . The only problem so far has been delivery by UPS and planting. Both pots were sadly split top to bottom on all sides. Perhaps that was purposeful? I did worry about getting them in the ground as quickly as possible. Frost welcomed the first tree on its first day in the yard and I kept the second that was a night time delivery plant, in its partially opened box for a day to avoid the second frost 2 days later.Both are now planted and better prepared to settle in just ahead of the early first freeze.Fingers crossed.I’m hoping to find a local nurseryman to guide me through maintenance. Wish you had a magic book of green thumb contacts in the Nashville/Franklin TN area.
This place is a scam, the same tree for $20 at home depot costs $167 here. Then there is no refund, just store credit and you need to pay for the return. Also the tree you get will look nothing like the picture.This place is a fraud and deceives people. Stay away!
SCAM. I ordered some spruce trees, all of which are either dead or dying (after only 3 months). However the issue is the Thrive monthly membership. I did not sign up for it, as I NEVER enroll in monthly subscriptions. They have been charging my card 9.95 for 3 months and I only just realized it. The email confirmation of my tree purchases with the purchase details/totals are correct but the Thrive membership they snuck in falls below that itemization so a quick check without scrolling to the bottom hides it. The Customer Support Manager would not cancel my membership and directed me online to cancel and would not refund all the fraudulent charges (only the current month). After reading other reviews, we'll see if that actually gets processed. The online subscription cancellation is forward-dated by another month so they will get another month of my money. I can't cancel my credit card since it is tied to this fraudulent subscription for another month even though I never authorized saving my card on this site. Bad product, stolen money and scam support agents. Glad I discovered this early on and didn't lose too much $$. Will try to dispute with my credit card company.
Very disappointed, American Maple had damaged leaves (possible insect issue), Top of main trunk had been lopped off. Orangeola Japanese Maple was grafted at the top, so we only received three very spindly branches of the Orangeola Maple with a trunk that is totally the wrong colour at the bottom and style. I did query with company and sent photos and got told all was good. AND I got caught with the monthly subscription which I know I did not ask for.
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