Review Time
The advertisements suggest they are located in Vancouver, BC, but I recently discovered they are actually in Atlanta. I ordered a gift that arrived well after the holidays, and the customer service was very disappointing. We had to pay an additional $43 to collect it, despite having prepaid for shipping. There was no disclosure about being based in the US, and the ad clearly states Vancouver. It feels like we were misled into thinking we were buying from a local company, with the extra charges appearing to be tariffs. We've sent numerous emails but have not received any timely responses.
The advertisements claim they are based in Vancouver, BC, but I've just learned they are actually in Atlanta. I ordered a gift that arrived well after the holidays. Customer service was extremely lacking. Upon receiving the item, we had to pay an extra $43 to collect it, even though we prepaid for shipping. There was no indication of them being in the US, and the ad clearly states Vancouver. It feels like we were deceived into buying from a US company, with the additional fee appearing to be tariffs. We have sent numerous emails but have not received any responses in a timely manner.
I had a remarkable experience with the agency, which went above and beyond in delivering excellent customer service. From the moment I reached out, the staff was friendly, attentive, and knowledgeable. They quickly grasped my travel needs, provided tailored recommendations, and managed all bookings seamlessly. Any questions I had were answered promptly, ensuring every detail was taken care of. Their professionalism made planning my trip entirely stress-free. I highly recommend this agency for anyone looking for reliable, top-quality service.
What an incredible journey! I booked my recent trip through this agency, and they surpassed all expectations. From our first conversation, the team was friendly and genuinely invested in ensuring my itinerary was perfect. They handled every detail—flights, hotels, tours, transportation—with total professionalism and no stress on my part. Their recommendations were excellent, leading me to discover experiences I would have missed otherwise. Their responsiveness stood out; whenever I had questions, they replied quickly with clear, helpful information. It felt like having a personal travel advisor throughout the entire trip.
I've had the pleasure of working with this agency for several trips, and each experience has been outstanding. They planned my first trip to Africa with meticulous attention to detail, and my recent girls’ trip to New York was executed with the same precision and care. From coordinating our flights to arranging transportation and managing all meal reservations, everything was perfectly organized. They even provided style suggestions and a personalized itinerary link. We never had to worry about a thing, yet they still checked in to ensure we were enjoying our trip. This level of service is rare, and I will rely on this agency for all my future travel needs!
Booking my trip through this agency was the best decision I could have made. They took care of everything—from finding the resort to booking transportation and researching excursions. I traveled to Jamaica for my 27th birthday, and having all logistics handled allowed me to fully relax and enjoy my vacation. I only provided my budget and preferred region, and they delivered several fantastic options that exceeded my expectations. I would recommend their services to anyone! I will definitely return to this agency for all my travel needs in the future.
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Welcome to The Travel Collective — where unforgettable journeys are designed with intention, ease, and a personal touch. We turn your travel dreams into curated experiences, handling every detail so you can explore, celebrate, and connect without stress. Your next adventure starts here.
What started as a simple passion for exploring new places and planning unforgettable trips for friends and family has grown into a travel concierge service dedicated to helping every traveler experience the world with ease.
Travel is more than just going somewhere — it’s collecting the moments that stay with you forever.See more
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