thewoolroom.com

4.3
4.3 Based on 21 reviews

Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep. Simply put; this is better sleep, done nat...

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Average Rating

4.3

/
5

21 Reviews

5 Star
74%
4 Star
7%
3 Star
0%
2 Star
0%
1 Star
19%

All Reviews

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Review Time

E Johnson
This was the second time ordering from this company, and it was a terrible experience. Here’s the de

This was the second time ordering from this company, and it was a terrible experience. Here’s the deal, their website nowhere says that preorder items take longer, and unfortunately, they take your money, and cannot deliver on what they say is in stock. That is misleading, and borderline fraud. If you take someones money for the entire order, you better deliver the entire order, otherwise, its called stealing from where I come from. I ordered 3 wool all weather washable all in one blankets, and after 3 weeks, I finally inquired as to what was going on. I was told by Chloe, that they inly had one in stock. If I had said nothing, they were not going to say anything. I don't like businesses that aren't transparent. It should say on your site, out of stock. Why are you selling something that you cant deliver on? That is fraud! I say that I want the items shipped immediately. They ship one, and magically, another shows up a week later. I inquire about the 3rd one, and Anthea says I will have to wait another month, they don't have it. I say refund my money, what you have done is deceptive, its stealing and a lie. I don't want to do business with a company that misrepresents themselves, their stock quantities, and takes your money, and leaves you hanging. Its called deceptive and fraudulent business practices. Avoid.

1
Date of experience: Feb 08, 2026
Roman C.
Disappointing experience with product and service

The pillow was just mediocre—nothing remarkable and certainly not worth the attention or cost. The comfort was only average, and it failed to deliver the support I expected. The main problem was the customer service, which was utterly terrible. I attempted to reach out to the company several times for a return and never got a reply. No follow-up, no help, nothing at all. While an average product might be tolerable, being completely ignored during the return process is unacceptable. I would not buy from this company again due to the lack of customer support.

1
Date of experience: Jan 14, 2026
WaKiNo
Absolutely thrilled with the new wool topper and excellent service!

I am really pleased with our new wool topper. The service team is incredibly efficient, and when I encountered a problem, they responded quickly and took action. Highly recommend!

5
Date of experience: Jan 08, 2026
Syd Baker
Extremely satisfied with my Deluxe Wool Mattress Topper!

I have been thoroughly impressed with my Deluxe Wool Mattress Topper. In fact, I was so happy that I decided to purchase the Woolly Sprung Mattress Topper as well. I've combined both, placing the original topper over the new sprung one, and the result is an incredibly comfortable sleep experience! I’m thrilled with my purchases and would gladly recommend them.

5
Date of experience: Dec 15, 2025
JR36
Amazing products and outstanding customer support.

Amazing products and outstanding customer support. I purchased two high-quality mattress covers from a seller. When shopping online, it can be challenging to know what you'll actually receive. I was truly impressed with both the quality and stylish design of the covers. They featured deep pockets (a term referring to the depth of the side pieces) and durable elastic. Unlike flimsy, inexpensive covers, these were plush and silky. We experience hot summers here, and the covers keep you cool at night. Yet in winter, they provide warmth. It's the magic of wool! I highly recommend them and believe they will last for many years.

5
Date of experience: Dec 13, 2025
Fast delivery and great products!

The delivery was incredibly swift, and I appreciated the thoughtful 'thank you' email. I absolutely adore the duvet and pillows, along with the values associated with wool products.
The duvet is lightweight (medium weight) and free of any wool odor, and I've already suggested it to my friends.
I'm very pleased with both the service and the items, thank you!

5
Date of experience: Dec 06, 2025
Nia Cooper
I adore my medium wool duvet

I adore my medium wool duvet. It’s warm and feels heavier than my other duvet, which wasn’t made with natural fillings. I would recommend it to friends and family.

4
Date of experience: Dec 02, 2025
Jethro
Excellent quality products and outstanding customer service.

Excellent quality products and outstanding customer service. I am very pleased with my purchase from the service. Their customer support is responsive, helpful, and pleasant to work with. Overall, I am satisfied and would recommend this service to anyone seeking quality wool products.

5
Date of experience: Dec 01, 2025
Paige Butler
Not very warm after 5 months

Purchased a classic duvet with warm weight in April, and after 5 months, it is flat and has lost its warmth. Disappointing.

1
Date of experience: Dec 01, 2025
Jaxon Cooper
Extremely satisfied

Excellent communication from the service. I love the quality and the remarkable price.

5
Date of experience: Nov 18, 2025

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Business Details

  • Woolroom is a brand that brings together sustainable luxury, the best of British provenance and natural materials. We are passionate about changing people's lives by providing the best natural and healthy sleep.

    Simply put; this is better sleep, done naturally.

  • email info@thewoolroom.com
  • call 01780461217+18552554136
  • language https://thewoolroom.com

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