Review Time
Big shout to Noel, Tamas and Harry. Friendly customer service backed up by a no fuss rental - just what you need during a house move. Definitely recommend this team and their extended team on the forecourt.
I was not satisfied with the vehicle provided through work; it was too small and not the right category. I have tried multiple times to resolve this but have received inconsistent responses. My initial call indicated I could swap the vehicle, but subsequent interactions have not resolved the issue.
This was my first experience with the service, and I was truly impressed. Special thanks to the representative at the location for being incredibly friendly and clearly explaining everything. I also appreciated the kind upgrade. The staff member who conducted the inspections was also very pleasant and provided clear explanations. I encountered a few minor technical issues with the vehicle, but they didn't detract from the overall experience. I would definitely choose this service again.
This was my first experience and I was very impressed. Special thanks to a team member at the Bristol North location who was super friendly and clearly explained everything, even providing a much-appreciated upgrade. Another staff member who conducted the inspections was also very friendly and explained everything well. I encountered a few minor technical issues with the vehicle, but nothing that detracted from the overall experience. I would definitely use this service again.
I had a very disappointing experience with this rental service. The customer service was extremely poor, and the staff did not treat customers with respect. One particular manager was rude and unprofessional, raising her voice instead of addressing issues calmly. We were unexpectedly asked for a large deposit upon arrival, which should have been clearly communicated during the booking process. When we tried to discuss, the staff remained rude, which was completely unacceptable. Overall, this was the worst experience I've ever had with a rental service, and I strongly recommend others not to choose this company.
I want to express my gratitude to the main female staff member at the local branch. I was in a tough spot after my car broke down and needed help finding a rental. I called the branch and explained my situation. She was incredibly helpful and provided suggestions for my hire. When I arrived to pick up the car, she was friendly and guided me through the process, ensuring I understood everything. Thanks to her extra effort, I can now travel to see my family for my birthday this weekend. Fantastic customer service and genuine care!
The service was truly awful from a dreadful rental company. There were hidden costs and repair charges based solely on what they wanted to charge, with threats of legal action if I didn’t comply. I strongly advise looking elsewhere and avoiding this company. Their response to my feedback was typical; they posted misleading statements while trying to appear accommodating. They have never provided the necessary information as required by consumer rights, which is unacceptable.
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