Review Time
I recently bought a used vehicle from a dealer. The car arrived in superb condition. The representative made the process very straightforward. All my questions were addressed with professionalism and care. Outstanding customer service.
I acquired a vehicle as part of a trade-in and couldn’t be more satisfied with the experience. The representative was exceptional throughout the entire process — he provided detailed videos showcasing the vehicle’s condition and even reserved the car for me as I traveled a long distance. The customer service was remarkable. Highly recommended!
I recently bought a used car from a dealership. The vehicle was delivered in great condition. The representative assisted in making the process very seamless. All my inquiries were addressed professionally and with care. Excellent customer service.
We purchased a used vehicle from a dealership for around £7,000. Within months, it developed significant issues, including knocking noises, oil leaks, and excessive oil consumption. The vehicle was returned multiple times. We raised concerns about oil consumption early on but were repeatedly told there was no issue, despite clear signs. Eventually, we learned the vehicle had a serious internal engine fault. The dealership refused to acknowledge this as a formal rejection under consumer rights, offering a 'goodwill repurchase' with an unreasonable deduction. Our requests for a formal rejection were denied, and the matter is now with external authorities.
I had a frustrating experience in the service department. When I called for an update, I was informed that I had already been updated earlier, with no new timeline provided. I was questioned about my call hours later. I was disappointed as I expected better service given that I was paying for the repairs. The representative who answered was quite unfriendly.
The representative at the dealership was fantastic! He guided me through the purchase of my van, explained all my options, went over everything in the van, and helped me set it up. A very positive experience that I would certainly recommend.
I placed a £199 deposit on a vehicle I found on the website during a promotional sale. I was thrilled to secure the car and received an email confirming my reservation, after which I arranged financing. A few hours later, I was contacted and told the vehicle was already reserved. Despite having confirmation and having sorted out finances, I was informed I could not have the vehicle without any alternatives being offered. This lack of customer service and failure to honor a reservation was very disappointing.
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With modern showrooms situated across Bedfordshire, Buckinghamshire and the East of England, Thurlow Nunn provides drivers with the widest choice of quality Approved Used vehicles and great offers on the latest generation of new Vauxhall, Peugeot and MG cars.
Over the years, we have built a strong reputation for impeccable customer service, and we’re keen to continue upholding the highest standards of expertise. See more
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