Review Time
I recently had an issue with my Monza GP 2026 tickets and contacted TicketOne customer support for help. I am genuinely impressed with how professional, patient, and supportive their team was throughout the entire process.Even though the situation was a bit complicated, they took the time to guide me clearly, respond quickly, and offer an exceptional solution. Thanks to their assistance, everything was resolved smoothly, and I felt supported from start to finish.It’s rare these days to experience such attentive and helpful customer service, and I truly appreciate the effort they put into helping me. A big thank you to TicketOne for their outstanding support — highly recommended!
I do not recommend ! I have ordered 4 membership cards payd for a express delivery and till this day i didnt recive cards its over a month and customer service went silent Like they dont exist... Waste of money.UPDATEAfter this review I have recived refund.
The customer service representative went above and beyond via an international call and provided service in Spanish. He was very polite and stayed with me at all times guiding every step during the call until my account was adequately validated.The issue was solved and I was able to purchase the tickets I wanted for my upcoming trip, even when I live in Puerto Rico.
Do not get tickets through Ticketone. It just doesn't work. I bought tickets for a game in Napoli the day before the game and paid about 225 euros.I never got the electronic tickets (QR code). I have missed the first 30 minutes of the game, and I only got into the stadium after I talked to the manager of the stadium stewards.I repeat: do not buy tickets through TicketOne
We had tickets to visit the ruins of Pompeii, but we couldn't make it due to the railway strikes and decided to go the next day instead. They were unwilling to change our ticket and we had to buy new ones. This is no doubt in their terms, but it is greedy nonetheless. DO NOT RECOMMEND.RESONSE TO REPLY: Yeah I already mentioned that didn't I? What I am criticizing is your lack of flexibility to help out a customer who faces an issue. If it was a onetime event like a concert I would get it, but common it's to ruins that were still there the next day.
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Nata nel 1998, TicketOne è la prima società in Italia di biglietteria, marketing, informazione e commercio elettronico per eventi di musica, spettacolo, sport e cultura. TicketOne è leader in Italia nel proprio settore con diversi milioni di biglietti commercializzati attraverso la propria piattaforma multicanale. Tra i suoi clienti si contano nella musica tutti i più importanti promoter, nello sport la Federazione Italiana Tennis, la Federazione Italiana Rugby, 23 squadre di calcio tra serie A, B e LegaPro e gli autodromi dove ogni anno si svolgono le gare italiane di Formula 1, MotoGP e Superbike. E poi ancora i più noti teatri di tradizione o di intrattenimento, musical, cabaret, family show, festival estivi teatrali ed operistici, oltre che mostre e circuiti museali, gestiti principalmente dalla controllata TOSC.
Dal 2007 TicketOne è entrata a far parte di un circuito europeo guidato dalla tedesca CTS Eventim (quotata alla Borsa di Francoforte) con la prospettiva di allargare ulteriormente la propria clientela estera da un lato, e di promuovere anche oltre confine gli eventi italiani in vendita dall’altro. Il Gruppo CTS Eventim apporta inoltre una forte spinta sia tecnologica che commerciale, grazie al continuo investimento sui sistemi informatici ed al lancio di servizi innovativi sia per gli organizzatori di eventi che per il pubblico.See more
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