Categories
Businesses
Blog
ticketone.it

ticketone.it

2.9
2.9 Based on 41 reviews

Nata nel 1998, TicketOne è la prima società in Italia di biglietteria, marketing, informazione e commercio elettronico per eventi di musica, spettacolo, sport e cultura. TicketOne è leader in Italia nel proprio settore con diversi milioni di biglietti com...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.
Visit Website Write a review

Average Rating

2.9

/
5

41 Reviews

5 Star
41%
4 Star
2%
3 Star
5%
2 Star
5%
1 Star
46%
Advertisement

All Reviews

Filter Reviews

Review Time

Ming Xue
The customer service really show compassion to customer, I booked a tour, but flight get rescheduled

The customer service really show compassion to customer, I booked a tour, but flight get rescheduled, so I cannot make it, I contacted them , asking if I could cancle and refund, and customer service give me the refund, it shows they really care about customer

5
Date of experience: Jan 30, 2026
Ming Xue
Compassion to customer

The customer service really show compassion to customer, I booked a tour, but flight get rescheduled, so I cannot make it, I contacted them , asking if I could cancle and refund, and customer service give me the refund, it shows they really care about customer

5
Date of experience: Jan 30, 2026
Erika
The person who assisted me was very…

The person who assisted me was very helpful

5
Date of experience: Jan 29, 2026
Advertisement
Michael Hawkins
i’m very grateful for their kindness

the staff members were incredibly helpful in aiding me with rescheduling a booking. i am very grateful to them. they respond fast and don’t hide behind copy and paste text

5
Date of experience: Jan 28, 2026
Lee Thompson
Had a problem trying to get tickets

Had a problem trying to get tickets, A very nice Gentleman contacted me in Canada and assisted, thankfully it paid off tickets all printed - both my wife and I look forward to coming to Italy

4
Date of experience: Jan 28, 2026
Summer Xia
Very helpful and resolved my problem

5
Date of experience: Jan 22, 2026
Jurij Kocuvan
OTP SMS

OTP SMSI cant get to validate my account, please help me in some other way.

3
Date of experience: Jan 17, 2026
Joséphine Lefèvre
Payment taken but no ticket received, no response from Customer Service

I purchased a ticket on January 7th, 2026 via TicketOne.it and was charged via PayPal, but never received the ticket nor a confirmation email.I contacted TicketOne twice through their official contact form and received no reply at all, not even an acknowledgment. (despite their reply to my review, nothing happened)So far, I have paid for a ticket I do not have, with zero customer support. Very disappointing experience.

1
Date of experience: Jan 07, 2026
Tomasz Zieliński
A month ago

A month ago, I ordered a Napoli Fidelity Card. Contact with customer service has been extremely difficult. Despite paying 40 euros (!) for shipping, I still haven’t received the card or even a tracking number. For over a week now, TicketOne has not replied to my emails at all.At first, they claimed that the delivery address was incorrect. When it turned out that the address was actually correct, they simply stopped responding. This has been a very unpleasant experience. I’m disappointed and still waiting for any kind of reaction.

1
Date of experience: Jan 04, 2026
Vincent Eid
I bought 3 tickets with a 7 Euros…

I bought 3 tickets with a 7 Euros insurance for an event. The event got cancelled, so they are refunding me only the tickets price without the insurance price.

1
Date of experience: Dec 26, 2025
Advertisement

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Advertisement

Business Details

  • Nata nel 1998, TicketOne è la prima società in Italia di biglietteria, marketing, informazione e commercio elettronico per eventi di musica, spettacolo, sport e cultura. TicketOne è leader in Italia nel proprio settore con diversi milioni di biglietti commercializzati attraverso la propria piattaforma multicanale. Tra i suoi clienti si contano nella musica tutti i più importanti promoter, nello sport la Federazione Italiana Tennis, la Federazione Italiana Rugby, 23 squadre di calcio tra serie A, B e LegaPro e gli autodromi dove ogni anno si svolgono le gare italiane di Formula 1, MotoGP e Superbike. E poi ancora i più noti teatri di tradizione o di intrattenimento, musical, cabaret, family show, festival estivi teatrali ed operistici, oltre che mostre e circuiti museali, gestiti principalmente dalla controllata TOSC.

    Dal 2007 TicketOne è entrata a far parte di un circuito europeo guidato dalla tedesca CTS Eventim (quotata alla Borsa di Francoforte) con la prospettiva di allargare ulteriormente la propria clientela estera da un lato, e di promuovere anche oltre confine gli eventi italiani in vendita dall’altro. Il Gruppo CTS Eventim apporta inoltre una forte spinta sia tecnologica che commerciale, grazie al continuo investimento sui sistemi informatici ed al lancio di servizi innovativi sia per gli organizzatori di eventi che per il pubblico.See more

  • language https://www.ticketone.it

More Businesses

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More