Review Time
I have purchased two tickets for Andrea Bocelli. I got a new iPhone and I need the etickets resent. The phone number and email used have not changed.I have tried three times using the TicketOne Customer Service Portal. I gave details of the payment and a copy of the statement as payment proof. But no-one has replied and a week has passed. June 24th 11:10 GMT - Submitted Additional Contact Details as requestedJune 24th 15:00 GMT - No responseJune 24th 19:00 GMT - No response June 25th 09:00 GMT - No responseJune 25th 09:09 GMT - TicketOne replied and will resend the ticketJune 25th 11:45 GMT - TicketOne tickets downloaded
I bought tickets for Ed Sheeran but when i try to login on the account it says it doesnt exist i allso cant do a password reset because it says email not recognized and when i try to create a account with the same mail it says email allready exist the event is in a couple days. I tried to contact them through the contact form but no reply.
I purchased a ticket for the opera and want to change my seat and purchase another ticket so I can sit with my husband. Their difficult-to-navigate website leaves me frustrated - this should not be a problem to handle but I only receive a "we cannot help you" response. Calling hours are limited which makes it difficult from California. I cannot recommend their services.
I had an issue with receiving the TAN code while trying to create my account, and the TicketOne support team went above and beyond to help. They called me personally, guided me through the entire verification process, and stayed on the line until I successfully purchased my tickets. The service was professional, patient, and genuinely helpful. It’s rare to see this level of dedication in customer support—thank you for making the experience smooth and stress-free.
Tried to buy a ticket for Pompeii, gives error in every browser I try. Tried to contact support - says "You don't have permission to access "contact form link" on this server."Can't buy a ticket and can't contact support. Very very bad.Despite the company stating here they tried to contact me, I never got a contact
Bought 2 X tickets for the Imola Grand Prix, at 420 Euros per ticket. On arrival at the cicruit our seats were at the exact same level as the row in front of us, so we could not see the track or the screen. These were not sold as restricted view tickets, and therefore are in breach of contract. I have tried multiple times to contact Ticket One, and have no response. Very disappointed and I would like a full refund and someone to reply to my emails/messages etc
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Nata nel 1998, TicketOne è la prima società in Italia di biglietteria, marketing, informazione e commercio elettronico per eventi di musica, spettacolo, sport e cultura. TicketOne è leader in Italia nel proprio settore con diversi milioni di biglietti commercializzati attraverso la propria piattaforma multicanale. Tra i suoi clienti si contano nella musica tutti i più importanti promoter, nello sport la Federazione Italiana Tennis, la Federazione Italiana Rugby, 23 squadre di calcio tra serie A, B e LegaPro e gli autodromi dove ogni anno si svolgono le gare italiane di Formula 1, MotoGP e Superbike. E poi ancora i più noti teatri di tradizione o di intrattenimento, musical, cabaret, family show, festival estivi teatrali ed operistici, oltre che mostre e circuiti museali, gestiti principalmente dalla controllata TOSC.
Dal 2007 TicketOne è entrata a far parte di un circuito europeo guidato dalla tedesca CTS Eventim (quotata alla Borsa di Francoforte) con la prospettiva di allargare ulteriormente la propria clientela estera da un lato, e di promuovere anche oltre confine gli eventi italiani in vendita dall’altro. Il Gruppo CTS Eventim apporta inoltre una forte spinta sia tecnologica che commerciale, grazie al continuo investimento sui sistemi informatici ed al lancio di servizi innovativi sia per gli organizzatori di eventi che per il pubblico.See more
