tilemountain.co.uk

4.8
4.8 Based on 41 reviews

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Average Rating

4.8

/
5

41 Reviews

5 Star
87%
4 Star
6%
3 Star
4%
2 Star
2%
1 Star
0%

All Reviews

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Review Time

Christina
My tiles arrived in just 2 days, and the price for the 1200 x 600 mm extra‑large tiles was the lowes

My tiles arrived in just 2 days, and the price for the 1200 x 600 mm extra‑large tiles was the lowest I found anywhere. The quality of the tiles is exceptional, and every piece arrived in perfect condition with no damage. The delivery company went above and beyond to get the pallet right to my front door, which wasn’t straightforward, but they pulled it off with great care and skill. Really impressed and would definitely order again.

5
Date of experience: Mar 02, 2026
Melanie Brewer
I'd been looking for kitchen floor tiles for a couple of months. I wanted something a little differe

I'd been looking for kitchen floor tiles for a couple of months. I wanted something a little different that would be timeless and suit our old barn. Tile mountain had a great selection and great prices.
Really pleased with my choice.
Ordering was simple and delivery was excellent.

5
Date of experience: Feb 19, 2026
Daxa Kothari
The whole experience has been amazing, online was easy to order and stock came on time and the stock

The whole experience has been amazing, online was easy to order and stock came on time and the stock that was damaged, I got a refund very quickly. Also Stoke on trent branch staff were so lovely and very helpful. The customer service and experience was extremely pleasant, I felt like I was in Harrods. Thank you so much for looking after your customers in such a way that it makes you want to come back.

5
Date of experience: Feb 12, 2026
Al Brown
I made a mistake at the check with a tile order. I contacted Tile Mountain Customer Service Departm

I made a mistake at the check with a tile order. I contacted Tile Mountain Customer Service Department (Iqra) who went out her way to help me resolve the delivery issue. It was my error but they still sorted it for me. Thank you.

5
Date of experience: Jan 26, 2026
Emmett Rogers
Great tile quality and fast delivery, but some issues with damage

The tiles are of high quality and the delivery was prompt. However, several tiles arrived damaged due to a silicone strip separating them, and a few had minor chips on the corners. The customer service was outstanding and deserves a 5-star rating. The representatives were very helpful in addressing my concerns. The packaging design needs to be improved to prevent unnecessary breakage.

4
Date of experience: Jan 21, 2026
Timmy Scott
Grateful for the support team during my refund process

I am very thankful for the representatives who helped me with a refund for a damaged tile in a smooth and efficient manner. The communication from both team members was excellent.

5
Date of experience: Jan 20, 2026
Hale Morris
Amazing service with fantastic products

An amazing service to shop with—extremely straightforward and hassle-free, and the product quality is outstanding! A special thanks to the support team, who were patient and handled my inquiry quickly and professionally, always with a friendly attitude. I would recommend this service to anyone.

5
Date of experience: Jan 06, 2026
Jemmy Long
Wonderful company

Wonderful company with excellent pricing and a user-friendly website. Delivery was prompt with updates throughout the day. The delivery person was charming as well. I will definitely consider this service again for my kitchen/dining room renovation.

5
Date of experience: Jan 06, 2026
Rathbone M.
Absolutely beautiful tiles at a great price

Absolutely beautiful tiles at a great price. Thank you!

5
Date of experience: Jan 06, 2026
GansterHD41
Quick resolution to my query

The representative addressed my query swiftly and processed a £30 refund on the delivery charge, which I greatly appreciated.

5
Date of experience: Jan 06, 2026

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