Review Time
Bought a Tilley Boonie hat in Jan 2026. The Chinese manufacturing shows. What a piece of junk. Tilley support was useless. I wore it once and it fell apart. Now it’s used and they won’t take it back plus they want me to pay the shipping. I guess I’m trying the glue gun or pitching it. Junk. Don’t waste your $$$. This is defined what happens to what was once a decent company when they outsource.
Bought a Tilley Boonie hat in Jan 2026. The Chinese manufacturing shows. What a piece of junk. Tilley support was useless. I wore it once and it fell apart. Now it’s used and they won’t take it back plus they want me to pay the shipping. I guess I’m trying the glue gun or pitching it. Junk. Don’t waste your $$$. This is defined what happens to what was once a decent company when they outsource.
This is my second time purchasing from Tilley. The first time, I bought two hats — the packaging was elegant, and I was very satisfied. However, during my second purchase of three hats, the packaging became much simpler, and one of the hats had poor workmanship with visible stitching issues.When I contacted customer service to return just that one defective hat, I was told I had to pay for the return shipping myself, and the original shipping fee would also be deducted. This has been a very disappointing experience.It feels like Tilley’s current management has changed — the company no longer has the same Canadian quality and customer care it once had. The products now feel like lower-quality replicas, lacking the fine craftsmanship that used to set Tilley apart.I will definitely not make a third purchase, and I cannot recommend Tilley anymore.
When I bought my Tilley 30+ years ago It had a lifetime guarantee saying that it would be replaced at any store that sold Tilley Hats. That has changed. It hadn't occurred to me that Tilley would not have to fulfill their promise for 30+ years. Now I have to fill out a form, send my dissintegrated hat in and pay for the return of a new hat. I'm really sorry to all the people to whom I raved about my Tilley. I WILLNEVER SAY ANOTHER GOOD WORD ABOUT TILLEY. I'LL TELL EVERYONE ABOUT THE FALSE PROMISE IN THE GUARANTEE. Seems like a scam to me.
I would give zero stars if I could. Purchase three packages of shirts from Rona. They would not warranty their product. They said go back to Rona with your used shirts. They know that would be embarrassing. This company will not stay in business very long as blue collar is tight and everyone I know I was able to share my experience.
They don't have a clue...what my order status is, if it has been shipped or even if the order has been filled. I get 6 different excuses from 6 different 'service' agents. And they send a survey asking how they're doing??? WTF happened toTilley??
I would give zero stars if I could! Took way too long to deliver and eventually arrived whilst we were on holiday and too late to return the item as outside 30 days from the date of order. We contacted Tilley who just quoted their website to us and couldn’t have been less helpful. Appreciate we didn’t read the small print but surely returns allowed 28 days from the date of delivery would be more appropriate.
I placed an order with Tilley following a barrage of advertising emails from them. They took the money from my credit card immediately, but I never received the merchandise I had paid for. I contacted them several times, especially after I got an email saying my package had been delivered. Although I reported that I had not seen any package from them, they insisted it had been delivered. Even after I sent them a picture of my front door which was demonstrably entirely different from the delivery photo they had (different house, and from the looks of the construction style, different neighbourhood), they refused any further communication with me. DO NOT BUY FROM THEM ONLINE!!
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