Review Time
I used my BLUNT umbrella for several years without any issues, which made what happened recently all the more shocking. During a rainy day with moderate wind — nothing extreme — 5 out of 6 ribs broke simultaneously. For a brand that positions itself as robust and reliable, this is completely unacceptable.
I reached out to customer support, hoping for at least an explanation of how this could happen, but they didn't even attempt to address it. No technical insight, no acknowledgment of the defect, nothing.
I've since purchased an umbrella from another manufacturer. Unfortunately, I can no longer recommend BLUNT to anyone.
Not received my order and still in contact with their customer service which I can only call during 9-5 but they email me at 9pm and 7am? Using parcel force who I don’t think even bother to attempt a delivery as I’ve had 4 supposed attempts but not a single card. Honestly, it’s not worth the hassle
I used my BLUNT umbrella for several years without any issues, which made what happened recently all the more shocking. During a rainy day with moderate wind — nothing extreme — 5 out of 6 ribs broke simultaneously. For a brand that positions itself as robust and reliable, this is completely unacceptable.I reached out to customer support, hoping for at least an explanation of how this could happen, but they didn't even attempt to address it. No technical insight, no acknowledgment of the defect, nothing.I've since purchased an umbrella from another manufacturer. Unfortunately, I can no longer recommend BLUNT to anyone.
I’m very disappointed with my purchase. After using the umbrella only twice, I found two holes in the material, despite taking good care of it and storing it properly. Customer service told me it was caused by “external friction,” which is simply not true. Their response felt dismissive and unhelpful.The product is poor quality, and the company was unwilling to offer a fair resolution. I won’t be buying from them again and cannot recommend them based on this experience.
I bought a Blunt Metro umbrella a year ago and while it appears well made, out of the half dozen times I have used it, the end cap has fallen off and been lost twice! This cap doesn’t stay screwed in and when it falls off the umbrella is rendered useless as the handle won’t stay attached without it. When the first was replaced I was told that they’d improved the design. Now a second cap has been lost. It’s incredible that such an expensive brolly has such a basic design flaw and I can’t recommend it for that simple reason.
Can't agree with the reviews on poor customer service - my blunt umbrella is durable - I've been through dozens of umbrellas in London weather but my blunt holds up, and customer service has been nothing short of fantastic when I have needed to contact them.
Pros (+)1. Swiftly received my umbrella2. Lovely looks Cons (-)1. One of spokes broke after couple of uses. Moreover, it happened unexpectedly easy. 2. I have texted to customer support regarding repair services. They have answered and provided me a courier services label. Unfortunately, after my broken umbrella was sent, customer support disappeared. Their requests desk doesn't work, so I cannot even understand what is the status of repairs. And they don't answer my emails as well. That is why I cannot recommend these umbrellas so far
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