Review Time
Firstly, I should warn you that if you enter into a contract with this company, you are not entering into a contract with Timber Windows Ltd. Instead, you are entering into a contract with a company named ‘Wealden Windows Ltd,’ which trades under the name Timber Windows of Maidstone. If things go wrong (as they did for us), Timber Windows Ltd will not assist you, advising that your contract and complaint lie with Wealden Windows Ltd.Wealden Windows, trading as Timber Windows of Maidstone, was contracted to provide us with a dark brown, hardwood patio door in June 2022. We clearly stated that we wanted the new door to match our existing dark brown windows. We selected a colour swatch from their range, which was a very good match to our existing windows.However, on two occasions, the door they delivered was not installed as it was stained in an incorrect colour. Although they verbally admitted at the time, on both occasions, that the doors were unacceptable, when I subsequently requested a full refund, I was met with a solicitor’s letter refuting my claim and refusing the refund.The initial door was a much lighter brown than the dark brown sample we had agreed upon, and the door provided on their second attempt was vastly different in colour, more cherry red than dark brown. On neither occasion did the door match our existing windows or the colour swatch we had chosen. Despite this, in their solicitor’s letter, Timber Windows of Maidstone (Wealden Windows) claimed that on both occasions, the doors provided were ‘of satisfactory quality, fit for purpose (to replace existing patio doors), and as described.’I was eventually able to progress a Section 75 claim via my credit card company, and the independent Financial Ombudsman agreed with my claim that Timber Windows of Maidstone (Wealden Windows) had been in breach of contract. My credit card company refunded me in full in March 2024. This was a lengthy process, as Timber Windows of Maidstone (Wealden Windows) often ignored our correspondence.Needless to say, I would not recommend this company. Should you wish to verify, the Financial Ombudsman’s final decision is published on their website
We are very happy with the windows that we had installed. We replaced 8 windows and the front door. The replacement windows and door were very well manufactured and are high quality. The installation was over 3 days by 2 fitters and they did a great job. Very clean and tidy, no mess and everything cleared away after they finished the job.
Quality lasting products that add character to the house, we are so pleased with the finish, incredibly pleased with Jack the installer who offered us options, the door furniture is stunning, we are so pleased that we will not have to reinvest in a new door for many many years to come.
Steve and Paul worked tirelessly and were thoroughly professional in their finishing. A tremendous couple of workers who were extrememly tidy too. Tim and Yvonne helped us thoughhout the whole process and despite the fact that we made mistakes, they were always there to help solve them. They made no fuss about making changes due to our errors and did so without fuss or ado. A thoroughly easy installation and the end product is beautifaul. Many thanks to you all at Timber Windows Colchester.
My parents used Timber Windows to replace all of the sash windows in their farmhouse about 10 years ago and they've always been delighted with them. We recently used them to replace all of our windows and doors in our barn conversion. From start to finish we've been so pleased with the service. The windows are better than anything else we saw when getting quotations in and they look as good as they did in the showroom. Our new windows and doors are beautiful and have transformed the look and feel of the house! I would recommend them at the drop of a hat.
Our latest order was for 7 new sash windows in a very old house c17th Century. They did a brilliant job including the retention of ancient shutters on 3 of the windows which still close perfectly. Previous jobs include two stable doors and two larger dining room windows plus a difficult to access dormer window. All were done with a minimum of mess and completed very quickly. I would recommend them to anybody. Prices are high but quality is excellent.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our network of 49 showrooms across England and Wales supply and install a beautiful range of timber windows and doors.
As a whole, the network carries out one hundred installations every week, and
having been established for 20 years, we have transformed the homes of thousands of satisfied customers; we are proud that 35% of our projects come from recommendations or follow up/repeat business.
All quoting, sales, surveys, installations and aftercare are provided through the trusted network of showrooms. Many have their own review profiles.
We carry out skilled work with high quality products, treating every customer and their home with respect, and always stand by our guarantees to rectify issues that rarely occur.
If you’d like to view the experience of many more customers, please view the profiles of some of our showroom network below and visit www.timberwindows.com to see dozens of genuine case studies and testimonials.
Additonally, these are a selection of our showroom TrustPilot results:
https://uk.trustpilot.com/review/timberwindows-essex.com
https://uk.trustpilot.com/review/timberwindows-southern.co.uk
https://uk.trustpilot.com/review/www.sherbornewindows.co.ukSee more
www.tekton.com
junglebravo.com
coasttocoastjourneys.com
numberplatesnextday.co.uk
goldentiger.casino
paymore.com
tomslover.com
www.wallingtonexpresskebab.co.uk
bitofgold.cc
www.caffeconcerto.co.uk