Review Time
AVOID THIS COMPANY – THEY DO NOT HONOR THEIR POLICY. We discovered this provider while searching for travel insurance and mistakenly trusted their high ratings. We booked a significant trip to Portugal for December 11, 2025, and purchased their Gold plan to protect our investment. However, just two days before our departure, we learned that our flight was canceled due to a major labor strike in Portugal. While the airline quickly refunded our ticket, our accommodation hosts refused to return our $4,500 deposit, citing a strict no-refund policy. We turned to our travel insurance, believing it would cover us in this situation. After submitting our claim with all necessary documentation, the company began requesting additional information and ultimately denied our claim, arguing that the strike only lasted 24 hours, despite the widespread disruption it caused. We appealed their decision, providing further evidence of the extensive impact of the strikes, but they continued to deny our claim. This experience has shown us that this provider is just another insurance company that takes your money but finds loopholes to avoid paying legitimate claims. I share this to warn others; if they deny coverage for such a significant event, you may face similar issues.
When we opted for this service, it appeared to be a smart choice. We travel often and have dealt with claims from various providers. However, this experience is unlike the others. The entire claims process is exhausting, requiring endless documentation. After more than two months, we still haven't resolved a significant claim.
TinLeg provided multiple quotes of different levels of coverage for a large family trip. I appreciated the options so that I could pick coverage that was right for us. The quote and buy experience was fairly simple. I would have appreciated more summarized copy, which can be easily achieve via the use of AI.
It is a shame that zero stars are not an option or available! Hear my warnings do not trust or purchase from this company. My experience has been awful. I submitted all documents with my original claim requests, and they have asked for the same thing 2 more times. It is a stall tactic with no way to even have a phone conversation with any human in the claims department. All correspondence must be via email. LOL that is a joke. They should warn you of that fact upfront. I would have said no thanks. This company will not blink to take your money, but they will do everything in their power not to pay anything on a legit claim. One month into this process and I have not made any progress. I typically do not write reviews unless I have had and extremely good or extremely bad experience. But with this one I am shouting from the roof top - Please be warned.
Don’t use Tin Leg! I took a trip in July and used Tin Leg. We had travel delays and I filed a claim in early September. They use a third party provider called Robin Assist who gives you the run around. First they said they received it. I didn’t hear back for a month and checked in with them. Then they said they DIDN’T receive it and I had to painfully resubmit everything on their submission site (not a simple reforearding of an email). Still didn’t hear back after a couple weeks so I emailed them again and they told me I only would be getting half the claim. Fine. Small print. Now it’s three weeks after that and I still haven’t gotten a check. Skip the headache and go with another insurance provider that will pay out when they should and keep on top of your claim so you don’t have to.
While I hope to never have to use the insurance, it does offer me peace of mind that we are protected should anything happen on our vacations. Once the policy is created by our agent, your processes to purchase the policy is really effortless.
Claim your business profile now and gain access to all features and respond to customer reviews.
Tin Leg was founded in 2014 by the travel insurance industry experts at Squaremouth. Designed to meet the most common needs of travelers, these policies offer comprehensive Trip Cancellation and Trip Interruption benefits, and a range of Emergency Medical and Medical Evacuation limits.
Tin Leg’s policies have been highlighted by Forbes, Business Insider, and other global publications for their coverage, benefits, and pricing. Most recently, Tin Leg was listed as the Best Value Travel Insurance Provider of 2023 by USA Today, receiving recognition for affordability and traveler protection. See more
globalprime.com
clarkeresidentialea.co.uk
lifesight-epa.com
chavez.capital
baysideam.com.au
propertyfinder.ae
verifiedbusinessloans.co.uk
thepaymenthq.com
chartwellfunding.co.uk
helloletio.com