Review Time
$2,000 on a watch that lasted just past warranty period. Now a 'Write Off'. I tried to talk to someone at Tissot Australia, but nobody answers either of the advertised numbers and messages are not replied to. Worst Watchmaker in the world.
Tissot T-touch Titanium solar, stop working and blacked out just after 20 days, sent it to Tissot and couldn't get an answer back. After multiple complains with the retailer, I had to remove my reviews to get my money back. Do not recommend buying this watch. Stick to the mechanical versions. I will not buy any more Tissot watches after this experience. A $50 dollar watch can do a better job...
I purchased a new watch from a well-known jewelry store in Germany, but after just two months, it stopped functioning. Now living in Greece, I sought service and provided all necessary documentation, including the warranty card and receipt. The local service team claimed the warranty was not valid and requested around 70 € for a battery replacement, which is excessively high considering that it typically costs a maximum of 15 € at most places. They even estimated that fixing any other issues could reach around 300 €, far beyond what it should cost for a new quartz movement. The service I received was incredibly disappointing and has been my worst experience as a consumer. I'm seriously considering involving legal assistance over this matter, as I feel quite embarrassed by how I was treated. The actions of the local service team reflect poorly on the company.
I bought a new watch from a well-known jewelry store in Germany. After just two months, it stopped working. Residing in Greece, I sought service and provided all necessary documentation, including the warranty card and receipt. The service team in Greece claimed the warranty was not valid and asked me to pay €70 for a battery replacement, which seems excessive since battery replacements typically cost around €15. They estimated repair costs for other damages at around €300, which is outrageous. The service experience has been extremely disappointing, and I am considering legal action due to the embarrassment caused by their behavior.
I bought a watch from a jeweler in Tenerife, and it had issues almost immediately. After the store attempted a repair, the watch face began to fog, which is unacceptable for a supposedly waterproof model. Instead of replacing it, I was told I would need to wait over two months for repairs. This is a major fault just months after purchase and should warrant an immediate replacement. Overall, the service has been terrible, and the watch feels poorly made and overpriced. I advise against making a purchase.
I ordered a watch directly and paid extra for expedited shipping, but it was marked as delivered even though it never arrived. The delivery proof was questionable, showing it was received by someone who doesn't live here, and no delivery attempt was made. The company's response was to open a claim with the shipping service, which could take over two weeks. There was no offer for a replacement or refund. This situation is unacceptable, and I demand either a replacement or a full refund immediately.
I bought a watch for my wife for our anniversary, but after only a few wears, the leather strap started peeling. When I contacted the company, I was told I would need to buy a new band for $55, and since it had been worn, it couldn't be returned. The quality does not match the price, and after purchasing two watches, I will not be buying from them again.
These watches are perfect for daily use, not just for formal occasions. I had a unique model made for motorsport and paid around $500, which I consider a good deal. However, I did have an issue with the strap wearing out after a year, and I had to pay for a replacement at the official shop.
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Tissot SA is a Swiss luxury watchmaker. The company was founded in Le Locle, Switzerland by Charles-Félicien Tissot and his son, Charles-Émile Tissot, in 1853.
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