Review Time
I ordered a GHD that showed in stock online during their recent flash sale. I recieved one box with just the frame parts. No second box with the pads, rollers or hardware. No email, message saying another shipment is coming. I got a email saying my order was delivered. It was not, 1 box was delivered and half my order is not here. I called customer service to learn the second shipment of parts was on back order, but my ship by 9/2! I got nothing saying I was ordering equipment that was out of stock, or would be delayed. Now, I have a pile of frame parts for a GHD that is unusable. I guess the other stuff will arrive sometime next month? It would have been nice to know this ahead of time.
I ordered a GHD that showed in stock online during their recent flash sale. I recieved one box with just the frame parts. No second box with the pads, rollers or hardware. No email, message saying another shipment is coming. I got a email saying my order was delivered. It was not, 1 box was delivered and half my order is not here. I called customer service to learn the second shipment of parts was on back order, but my ship by 9/2! I got nothing saying I was ordering equipment that was out of stock, or would be delayed. Now, I have a pile of frame parts for a GHD that is unusable. I guess the other stuff will arrive sometime next month? It would have been nice to know this ahead of time.
I had an issue with an order missing a piece. The product was also scratched up and the box was torn up. Customer service was able to take care of my problem fast and efficiently. Overall, just a great experience. The X3 squat stand is fantastic! Very sturdy! So glad I chose Titan!
I had an issue with an order missing a piece. The product was also scratched up and the box was torn up. Customer service was able to take care of my problem fast and efficiently. Overall, just a great experience. The X3 squat stand is fantastic! Very sturdy! So glad I chose Titan!
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