Review Time
As a family of five, we made a reservation, but upon arrival, we were met with a very abrupt request from the bar staff to place our drink and food orders with them. Our experience continued to decline as we approached the serving area, where we encountered an unhelpful carver. I requested lamb, beef, and turkey, but the beef was mostly fat, making it inedible for my family. After waiting ten minutes for vegetables to be replenished, we were informed they had run out as it was closing time. My son, who only eats roast potatoes, found them to be mushy and served in a dangerously hot metal tray. No gravy was available, and despite being promised a gravy boat, it never arrived. My partner's XL dish and sausages were also tough to chew. I expressed my concerns to a wonderful waitress who took the time to examine our meals. She then sought help from her manager, who agreed to refund just one meal. When we questioned this decision, we were told it was because we had already paid. The manager, who seemed dismissive, merely laughed at our situation. While the service from the waitress was exceptional, the bar staff's attitude was unacceptable, and the manager's behavior was truly disappointing.
As a family of five, we had a reservation. Upon arrival, we were abruptly told to order drinks and food from the bar. The food service was disappointing, with a rude server who served us fatty beef that was inedible. After waiting for vegetables, we were informed they had run out. My son, who only eats roast potatoes, found them mushy and served in a dangerously hot tray. No gravy was available, despite promises. The service from the bar staff was appalling, but a waitress attempted to help us. Unfortunately, the manager only agreed to refund one meal, which felt very unfair. Overall, a frustrating experience.
Visited recently and encountered rude and unhelpful staff, with virtually no service. The food was dreadful, plates were dirty, and the coffee was terrible. There were no vegetarian options for breakfast, and the egg selection was lacking. The bread was cheap, and the toaster didn’t work properly. I won't be returning!
Our group visited recently, and unfortunately, the food quality was disappointing. There was no mashed potatoes available, which is quite unusual. The food was bland, and it seems like they need a new supplier and possibly a new cook. The wait staff were great, but I see no reason to return.
A three-star rating may be too generous after our experience. We booked a festive meal but were met with a lack of festive decor and slow service. There were no Yorkshire puddings available, and the gravy was nearly empty. By the time we ordered desserts, they were out of several options. I was disappointed with the entire experience, especially compared to other establishments that truly embrace the festive spirit.
Arrived for a reservation only to find the bar area covered in dirty dishes. The restaurant itself was in a dismal state with filthy walls and hard roast potatoes. The food was lukewarm, and the service was lacking. I won't be returning to this location or recommending it to others.
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