Review Time
Advertised the item as being in stock at the time of my order, but it wasn’t available. Delivery took more than two weeks to reach the destination, getting held up in customs. I only discovered its status after contacting the delivery service, and the support team showed no interest in assisting. The customer service is terrible, and the overall experience has been frustrating. They are untrustworthy, and the slow response to inquiries is unacceptable. I strongly recommend avoiding this seller to prevent wasting your money.
I was informed that the item was in stock when I placed my order, but it turned out not to be. The delivery took over two weeks to reach the UK and got held up in customs. I only found out about it after contacting the delivery service, while the seller showed little concern. The customer service was terrible and dealing with them was frustrating. They seem dishonest, and the delay in replying to inquiries is unacceptable. I strongly recommend avoiding this seller to prevent wasting your money.
I ordered a drill for 350 euros, needing it within four days. Seven days later, there was still no sign of it, and my cancellation email went unanswered. The phone number provided is fake, and they only allow communication through their platform. Now, 17 days later, I still have no drill, and I've sent multiple messages asking to cancel the order without any response. This company is truly terrible; I recommend staying far away.
The website may look appealing, but that’s where it ends. They took my payment and sent an order confirmation, but claimed in-stock items are not dispatched in a timely manner, if at all. I've received no response from customer service after five attempts. I urge others not to buy from this seller; I am currently pursuing a refund through a payment service.
I strongly advise staying away from this seller. It's been 46 days, and I still haven't received my order worth $350. The last update was two weeks ago, and I have repeatedly asked why my order is still marked as 'Ready for Dispatch' on the website. It feels like a scam, and I’m considering reporting them for internet fraud.
I've been waiting over a month for delivery, and when it finally arrived, the delivery driver demanded £125 for shipping, while the product is only worth £110. I received an email asking for additional documentation related to VAT, which took me hours to sort out. I feel like I've been scammed, as there's no way to contact customer service for help. I would rate them lower if possible.
They are complete liars. I ordered an item that was marked as 'in stock and ready to ship,' but after a week with no updates, they claimed it was just an estimate. They didn’t have the item, and I wasted my time. If it had been listed as out of stock, I would have understood. Their customer service dismisses the issue, stating that 'in stock' is unreliable. This seller is terrible and feels like a scam.
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Toolnation is al meer dan 10 jaar een solide onderdeel binnen de Handelsonderneming Dirks Machines dat zich richt op de directe verkoop van kwaliteitsgereedschappen aan bedrijven en particulieren via internet. Wij hebben al meer dan 40 jaar ervaring met leveren van gereedschappen en toebehoren aan de bouw- automotive en industrie sector. Sinds 10 jaar is daar internet bedrijf Toolnation bijgekomen voor de directe verkoop aan de eindgebruiker. Via ons medium is het mogelijk een transparante kijk te krijgen in ons bedrijf met betrekking tot artikelen, leveringen en service.
Ons doel is de klant een leveringsprogramma aan te bieden dat informatief, prijstechnisch en kwalitatief in evenwicht is. Daarnaast proberen we een totaal assortiment aan te bieden voor elke toepassing. U zult daarom in onze shop bekende en minder bekende merken tegenkomen. Wij garanderen u echter dat alles van uitstekende kwaliteit is.
Een van onze pluspunten is, naast het verzorgen van een gebruiksvriendelijk aankoopproces, de perfect aftersales. Onze bekwame, intern opgeleide, medewerkers staan u graag te woord voor antwoorden op uw vragen. Daarnaast beschikken we als een van de weinige internetbedrijven over een interne herstellingsdienst waarin de fabrieksgarantie van de meeste merken die we online verkopen wordt afgehandeld. Zo besparen we het transport van en naar de fabrikant wat de reparatietermijn aanzienlijk verkort.
Toolnation kenmerkt zich door:
- Altijd de beste prijs
- Alle bekende A merken
- Scherpe dagaanbiedingen
- Verzending door geheel Europa
- Eigen service/ garantie afhandeling in huis.See more
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