Review Time
Been over 5 months, still nothing received, won’t respond for refund requests and says it’s with the courier but won’t give any details. This is a scam don’t waste your time or money
🚨🚨🚨 FRAUD ALERT!!! 🚨🚨🚨 BUYER BEWARE!!! 🚨🚨🚨 My husband purchased the Harmony Pot for me as a gift for my birthday as I am an avid herbal tea lover. He ordered it on December 21st and we received it in the mail in early January. When we opened it, it was not the Harmony Pot he had ordered.
The pot itself was shaped like the Prosperity Pot (which is shaped very differently than the Harmony Pot) but the lid and handle looked like the Harmony Pot. It was the strangest looking thing. I've never even seen an item like this anywhere on their website.
Immediately, I went to their website to try and figure out how to contract them to explain the situation and hopefully exchange the weird looking pot we received with the pot that we actually ordered (the Harmony Pot).
I tried their "chat" feature on the website multiple times to no avail. I tried calling the phone number listed on their website multiple times just to get an automated recording saying something along the lines of "this is not a valid number, please check the number and dial again". I checked and carefully dialed the correct number listed in the website multiple times, and I got the same automated recording every single time.
I also contacted them via the email address listed on the website. Someone did respond to me via email and we exchanged back and forth conversation spanning 10+ emails. After 10+ exchanges getting what felt very much like the "run around" where they never did actually answer my question as to how to exchange the weird looking pot we received for the Harmony Pot that we actually ordered, they stopped responding to my emails entirely. I sent 2 follow up emails in this same thread trying to get someone to respond to me, but no one ever did. They completely ghosted me.
After weeks of back and forth with them, I was so frustrated by the "run around" I was getting that i decided i didn't even want to exchange the pot anymore. I decided I just wanted to return the pot for a full refund. So, i started a new email thread to hopefully start from scratch and finally get someone to tell me how to simply return a wrong item for a refund. Someone responded to my new email within a couple of days giving me the same "run around" as before but never telling me how i could return the item. Again, they completely ghosted me.
Thankfully, my husband was able to reach out to our credit card company and explain the situation to see if there was any way they could get the money back from tranquil tea since they sent us the wrong item and wouldn't return any of our requests for instructions on how to send it back to them. Thankfully, the credit card company was able to rescind the payment and credit that amount back to our account.
Seems like tranquil tea company might be a fraudulent company!!! 🚨🚨🚨 So, BUYER BEWARE!!! 🚨🚨🚨 To all my herbal tea loving friends out there, I highly recommend that you buy your teapots elsewhere!!! Do not buy anything from tranquil tea!!!
The tea pot originates from China and is shipped from there. According to their shipping method, the entire process could extend to 60 days! After two weeks, my package remains in China... Therefore, the free delivery option is actually a very slow service, which feels quite unfair. The company should inform customers that free delivery could lead to weeks, if not months, of waiting. I would advise against shopping here, as this feels dishonest.
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