Review Time
This company is horrible, dont book with them Unless you want to lose your money,it cost me almost 50 euros in phone calls to make changes of my flight as I had paid for the Flex and could change flights for free.that never happened, they wanted me to Pay almost 700 euros in order to change my flight,very bad experience!!.
One more time for your information since you don’t listen or what to look into the case.a) You/Travellink is the supplier right !b) I am the customer right !c) I have ordered via your website right !d) I have paid to you for my order right !e) You have confirmed my order and taken money for the total order right !f) You must deliver for what you have confirmed and taken money for right !g) As supplier who cannot deliver in full, you are obliged to credit and refund the amount right !So the conclusion is that you Travellink have taken money for something you have not delivered and it is your responsibility - not the customer right !Travellink own me what you have not delivered !So total you owe me as mentioned earlier Dkr. 2.609,61 + compensation for missing meals !
Vi realised, that we needed to pay for cabin luggage.This is not possible, since the tickets are from Norweigian. The frustrating part is when you try to get help - there are NONE. You cant call them, The webpage is running in circles and the only "help" is a freaking Chat robot. DONT EVER DO IT
They are not fully transparent with conditions about insurances regarding renting vehicles. For the full insurance I took, they stated I won't be needing a credit card yet I had to have one at the end. I had to pay for it again to the car rental company, because they lied.
My flight was cancelled 3-4 days earlier and company didn't inform me from this as they should. Got informed by air company service on check-in desk 3 hours before planned take-off. Phone application should offer you alternative route in these situations, but it showed the cancelled flight still active and because of that I couldn't get new flight.Company has only a bot chat -option and very jammed phone customer service. I had to search for the number quite a long time, websites didn't show that to me as it should. Called there like 3-4 times, every time 20-45 minute queue and had to explain the situation again. Apparently they didn't have numbered system so you could continue from where you left last time. Customer service was slow, expensive for me and unsure if things get even done. Eventually got a tiny refund.Would not suggest company in any situation.
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