Review Time
We have been referred to the Unlimited Vacation club by a friend. We knew we had to attend a presentation a were fine with that. Once there, they told us that we had to attend before 12h30, but we were diving every morning. We managed to have one at 13h30. We were there at the appointed time, but everybody left, passing without a word right in front of us, leaving our seller alone, so he decided not to proceed. We insisted, but said he could not.
We were then accused by a certain Alessi Hernandez that we did not went to the presentation. To avoid problems, we made a new appointment, but before the appointed time the same Hernandez sent us a bill stating that he missed us at the appointed time and asked us to pay. Sadly, we saw the email after our presentation because we would have made sure to talk to this guy face to face. Beside this lack of communication between them, I was appalled by the lack of care to the members. The concierge never went to talks to us, no one from this club even talk to you nor salute you when you walk by. There is no perk to members, no dinner reservations, we had to wait in front of the restaurants form more than an hour and a half. Avoid at all cost!
This feels like a complete sales pitch with empty promises of great value that simply don't add up. For instance, they claim to offer 70 free nights, but staying at certain properties requires double the nights, effectively reducing your free nights to just 35. So, while you might think you have five free weeks, the initial investment is still $50k. Doing the math shows that it actually costs around $25k for those weeks. The same applies to their VIP weeks; the supposed cost of $2400 per week turns into $4,800 when you have to use two weeks for certain stays. Opting for a standard 25% discount might be a better choice. Additionally, there are blackout dates, and the so-called experiences offered are not worth it, nor is the membership. I strongly advise staying away from these deceptive practices. I’m genuinely surprised that a reputable company would be affiliated with them.
My concerns are specifically with the service I received. The discounts offered are just average, but I was sold an upgrade that promised 205,000 travel credits and a 7-day travel certificate for a complimentary stay valued up to $15,000. However, after paying $4,399 for the upgrade, I attempted to book travel the next day. First, booking with a certificate or credits directed me to a completely different site that didn't resemble the main website I use for my membership. The hotel options and available dates were a small fraction of what is offered on the paid travel site. There were very few properties, none of which I would consider staying at (3-star hotels in various locations). Additionally, suddenly, none of my desired travel dates were available. The membership upgrade has a 10-day cancellation period, but good luck trying to reach them to cancel! My salesperson was not responsive, and every time I called since the purchase, my calls went straight to voicemail. It seems unlikely this is a coincidence. I ultimately disputed the charges with my credit card, so I don't expect to incur a loss, but I advise others to be cautious of their questionable business practices.
My issue is specifically with Ulifestyle Collection. The discounts are just ok, but they sold me an upgrade that came with 205,000 travel credits and a 7-day travel certificate for a free stay up to $15,000 in value. However, after paying $4399 for the upgrade, I went to go and book travel the next day. First of all, to book with a certificate or credits, it immediately takes you to a completely different site that doesn't even look or feel like the main website you access your membership on. The hotel selection and dates was a fraction of what is available on the paid travel site. Very few properties and and none I would actually want to stay at (3 star hotels in Mexico, Dominican Rep, etc). Furthermore, suddenly, NONE of my travel dates wre even available. The membership upgrade has a 10-day calendar recission period - but you guessed it! Good luck trying to get a hold of them to cancel! My salesperson was Frederick Jones (833-473-1674 xt. 101791) assuming that's even his real name. Every time i have tried calling him since the date of purchase, my calls go immediately into voicemail......not likely a coincidence. I ended up disputing the charges with my credit card, so I don't think I will suffer a loss, but I will caution everyone about their predatory and unscrupulous business practices.
Honestly, our complaint is really that we didn’t actually know the true terms of the contract we signed-(we thought we did but our understanding of it was flawed.) Fortunately our “investment” was limited to a maximum of 5 years at a cost of $6800 with annual membership renewal of $189 for years 3 through 5. We were contacted by a club representative today under the guise of a “welcome informational call,” which turned out to be an extremely complicated sales pitch for an additional $2500 to unlock the “Elite” level membership. It turns out that the initial membership is extremely limited - mostly a 25% discount at Hyatt resorts. (Some additional features such as access to RCI- a timeshare company at an additional “activation fee” of $300, as well as a few other perks- but not valuable nor worth it to us.) I think it may be very difficult to sue, as the company appears to operate just inside common law contracts with regard to consideration/benefit. I write this review as simply an exercise in adding my voice to all those who are expressing disappointment and an admonition for the buyer in the future to be cautious. I don’t think this “club” is a very good deal. At least, it isn’t for us.
Just got back from Secrets Akumal and I honestly have to warn people about what happened. We recently discovered the Secrets resorts brand and were SUPER excited — we thought this would become our new vacation spot for years. And the first day really felt like that. The resort was gorgeous, the food was great, the beach was beautiful, and our ocean-view balcony room was amazing.Then everything went downhill.We were approached about this “90-minute anniversary presentation” where they said we’d get a $300 spa credit just for attending. We figured sure, why not? BIG mistake. It turned into almost 3 hours of a hard, aggressive sales pitch. Multiple people kept pushing a timeshare that costs hundreds of thousands of dollars. And the moment we said no, they just kept rotating in new people to try and pressure us more. They would NOT take no for an answer. It was honestly so uncomfortable.The whole thing completely ruined our vacation. We spent thousands of dollars to relax at what’s supposed to be a high-end resort — not to be trapped in some scammy sales pitch. I’m honestly disgusted that Hyatt lets this happen at their properties.We thought Secrets would be our new go-to vacation destination, but after this? Never again. We’re done with Secrets and probably with Hyatt altogether. Just wanted to warn others so you don’t fall into the same trap.
Review of Unlimited Vacation Club — Avoid This ServiceOur experience with Unlimited Vacation Club has been deeply disappointing and, in our view, highly misleading. What was presented as a simple and flexible travel opportunity quickly turned into a series of withheld details, contradictory information, and shifting conditions.During a two-hour presentation in January 2025, we were offered a travel certificate as an alternative to becoming full members. We initially declined because we had no intention of traveling in 2025. The sales representative then assured us — clearly and repeatedly — that we would have two full years to use the certificate. Based on that assurance, we accepted.What we were not told is that we had only five days to cancel the certificate. We discovered this fact in November 2025 — far too late to act on it.Throughout the year, we called multiple times to confirm that the certificate had been activated. Every single time, a different agent told us it was already activated and that everything was fine.Last week, we finally learned the truth:The certificate was never activated.We must travel before January 2026 or the certificate becomes invalid — not the two years we were promised.New conditions were added, including a required 2-to-4-hour sales presentation to join Unlimited Vacation Club.We have been calling repeatedly to request a refund, but we are still waiting for a resolution.After reading other travelers’ reviews, it is clear that our experience is not unique. The pattern is consistent: crucial information withheld, inconsistent answers from staff, and conditions that change over time.Our strong recommendation: avoid Unlimited Vacation Club.If you do not want to deal with misleading sales tactics, unclear terms, or unexpected obligations, do not get involved with this program. The risk of being trapped in a situation you did not agree to is simply too high.
Hello,We love our membership, members before Hyatt, always traveling 1 or 2 times per year, You have savings, upgrades, always vip áreas, You can share benefits. You have RCI and travel by weeks. Now with hyatt You earn points for more free nights worldwide.
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A new kind of destination travel club that accommodates the high standards and expectations of select travelers and provides AMResorts with a means to develop and nurture a lifelong relationship with them.
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