travelrefund.com

4.1
4.1 Based on 200 reviews

If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation. Many passengers lose money because airlines either reject claims or fail to inform you about your rights. Your right to compensation is guaranteed by EU Regul...

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Average Rating

4.1

/
5

200 Reviews

5 Star
71%
4 Star
5%
3 Star
1%
2 Star
1%
1 Star
20%

Filtered Reviews

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Review Time

Edmund Coleman
Claim over 6 months ago

I made a claim end of October 2023 and I actually forgot about it. They informed me via email that they managed to get some compensation for my claim after 7 months!! And the money was transferred a day after I received an email. Thank you so much, great service for lengths of time.

5
Date of experience: Oct 30, 2023
Ryder Harris
Great success with Travel Refund company

Got delayed with Singapore airlines over 24 hours. Contacted Travel Refund and so glad I did. Their persistence paid off and after a couple of months they contacted me with the good news. Money arrived promptly in my bank account.

5
Date of experience: Oct 24, 2023
Marshall
The claim for all extra expenses due to my canceled flight was paid after 10 months

My flight was cancelled when I was at the gate before boarding. I received a refund for my ticket, but I wasn't sure if it would be possible to claim my new hotel booking and transportation expenses that night. I applied to Travelrefund and after a long period, I received the claim payment for those expenses. The team always were sharing updates and responsive to my follow ups. I kept my expectations low but surprisingly it was accepted and I’m very pleased. So, It's worth a try, even if there's even the slightest chance.

5
Date of experience: Oct 16, 2023
Karolyn Wilson
Simple and efficient

Simple and efficient. After opening a case, TravelRefund kept me in the loop. I got my compensation. Very happy with the service.

5
Date of experience: Oct 16, 2023
CS42
Really impressed

Really impressed, out of all the websites I reached out to for help TravelRefund was the only one who was persistently in contact with the respective airline for over 6 months, to in the end ensure me a refund of almost 300€, thank you!

5
Date of experience: Oct 16, 2023
They helped me get a refund because my flight was supposed to be cancelled, then it didnt and a staf

They helped me get a refund as the my plane company refused to do it. They completely understood my case and fought for it until they won it. They event went to court and won the case. So, congratulations team! they are great, easy communication and quick response. Definitely recommend them for the future.

5
Date of experience: Sep 23, 2023
Conrad
Travel refund has kept my money

We took a trip to Europe late last year and our flight home got canceled. I contacted Travel refund it took several months to be a refunded but eventually they did get my refund. My refund was awarded and they do have my money however they keep telling me that my bank account information is incorrect and they have yet to send me the money and it has been almost exactly one year since this happened. I have had my bank send me exactly the information that they would need to transfer the funds however they failed to do it each time. I have asked for a manager or supervisor to contact me. I have asked for the money to be sent in other ways such as Venmo or Zelle since they seem to have a problem with direct transfers. I am completely unsatisfied and I’m going to look into whether it’s worth hiring an attorney in that country to get my refund from these people. They are not the best at communication turn around time is long. I would have been better off contacting the airlines myself. I would not use again.

1
Date of experience: Sep 22, 2023
Megan Powell
100% recommend!

I had a very good experience with travelrefund. It's the first time I've used this kind of service. I got my flight refunded after a few months. They keep you updated and in the end the result was very positive.I recommend it

5
Date of experience: Sep 21, 2023
KP60
SUCCESS Claim made

Forgot I made the claim, 3 month later emailed to say I'd got the compensation I wad entitled to. Even though travel insurance declined this and airline ignoring them for months. Great service and great outcome. Thank you

5
Date of experience: Sep 21, 2023
Sheena
Fast, no unnecessary emails or spam

Fast, no unnecessary emails or spam, all done professionally

5
Date of experience: Sep 16, 2023

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Business Details

  • If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation.

    Many passengers lose money because airlines either reject claims or fail to inform you about your rights.

    Your right to compensation is guaranteed by EU Regulation 261/2004, and at Travelrefund we are on your side – we handle the entire process and we are specialists in securing the compensation you are entitled to. You save yourself the hassle and we follow your case all the way to the door.

    Check your case for free at www.travelrefund.com – it only takes a few minutes!See more

  • email info@travelrefund.com
  • call +4582828585
  • language https://travelrefund.com

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