Review Time
I made a claim end of October 2023 and I actually forgot about it. They informed me via email that they managed to get some compensation for my claim after 7 months!! And the money was transferred a day after I received an email. Thank you so much, great service for lengths of time.
Got delayed with Singapore airlines over 24 hours. Contacted Travel Refund and so glad I did. Their persistence paid off and after a couple of months they contacted me with the good news. Money arrived promptly in my bank account.
My flight was cancelled when I was at the gate before boarding. I received a refund for my ticket, but I wasn't sure if it would be possible to claim my new hotel booking and transportation expenses that night. I applied to Travelrefund and after a long period, I received the claim payment for those expenses. The team always were sharing updates and responsive to my follow ups. I kept my expectations low but surprisingly it was accepted and I’m very pleased. So, It's worth a try, even if there's even the slightest chance.
They helped me get a refund as the my plane company refused to do it. They completely understood my case and fought for it until they won it. They event went to court and won the case. So, congratulations team! they are great, easy communication and quick response. Definitely recommend them for the future.
We took a trip to Europe late last year and our flight home got canceled. I contacted Travel refund it took several months to be a refunded but eventually they did get my refund. My refund was awarded and they do have my money however they keep telling me that my bank account information is incorrect and they have yet to send me the money and it has been almost exactly one year since this happened. I have had my bank send me exactly the information that they would need to transfer the funds however they failed to do it each time. I have asked for a manager or supervisor to contact me. I have asked for the money to be sent in other ways such as Venmo or Zelle since they seem to have a problem with direct transfers. I am completely unsatisfied and I’m going to look into whether it’s worth hiring an attorney in that country to get my refund from these people. They are not the best at communication turn around time is long. I would have been better off contacting the airlines myself. I would not use again.
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If your flight has been delayed, cancelled or overbooked, you may be entitled to compensation.
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