Review Time
I had an overbooking experience for my flight in which I got stuck in Barcelona. I decided to ask for compensation and I asked Travel refund for help. Overbooking are not the simplest of cases, but they kept me informed at every single step and in the end I got my due compensation! So thank you!
Travelrefund was supporting me since the beginning of my claim vs the air company. In the first istance the company did not answer . TravelRefund continue to claim and at the end they were able to succed in the request. They were working behind the "scenes" really very hard.
Actually I would give zero! stars. Using travelrefund.com to receive compensation from the airline didn't result in any progress. They keep sending messages that the airline didn*t respond...so nothing actually happens. In contrary..you give them personal information and they are not even able to maintain the data. Currently there was an email that they had an "IT breakdown" and your data...e-mail adress, contact information might have been accessed by some hackers!!!!!!!!!!!!!What a dissapointment!!!!!!!!!!!
Case T20616It's been almost a year since I applied for compensation, and even though the company received money from the airline a long time ago, they still haven't paid me anything back. Also, before applying, I asked if it was okay to fill out one application with my co-passenger even though we have separate booking numbers, and I received a positive answer. Guess what? After a year of waiting, they said I should file a separate claim and probably wait another year.Customer support is terrible, and I barely get any answers. I do not recommend this company since I haven't even received my compensation.
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