Review Time
The claims department consistently denies every single claim submitted, regardless of the documentation or medical necessity. They benefit financially from holding onto your money, making it feel like your funds are being held hostage. If your organization is thinking about using this benefits provider, it's advisable to reconsider. Overall, a very frustrating experience.
I reached out to customer service regarding an existing medical savings account. Initially, I contacted them because an expense wasn’t processed despite submitting a receipt twice. Their website showed a balance, but I was informed by a representative that the funds were available. When the expense was finally processed, they denied the claim. Ultimately, they stated that even if the website and the representative were incorrect, they would adhere to the plan's rules. There was no attempt to rectify the situation or acknowledge their error. Their last email was quite rude. I will not engage with this service again and will advise my company to discontinue using them. They seem to outsource all their work and exhibit a lack of performance. If a zero-star option existed, I would have chosen it.
My employment ended on July 31, 2025, and the service was notified beforehand. I submitted my COBRA enrollment form along with payment on August 19th for coverage from August 1st to August 31st. However, as of August 26th, I still have no coverage despite numerous calls to the service and my insurance provider. The customer service has been unsatisfactory, and the delay in sending the COBRA enrollment form two weeks after termination is unacceptable. I require medication costing over $400 and cannot afford it without insurance.
This service has been an excellent PEO for our organization! Managing multiple entities is easier with the same login information, allowing us to toggle between companies and generate multi-company reports. Having a dedicated account executive is also a plus, and the benefit options are impressive!
There's good value in integrating payroll, hiring, performance, and more. However, the implementation took nearly six months. While it often works well, some features lack customization, particularly payroll calculations that default to a 40-hour workweek instead of our 35-hour norm. We often have to make manual adjustments for non-standard payroll tasks. Features like employee engagement surveys and performance appraisals have customization limitations.
I'm new to this service but not to the PEO world, and I really appreciate the platform! The benefit offerings are important, and we want to provide a robust selection for our team. We quickly realized that the platform and customer service are equally crucial, and this service has met our expectations!
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TriNet has been a trusted leader in providing comprehensive HR solutions tailored specifically for small and midsize businesses for over 30 years. TriNet provides flexible HR solutions tailored for small to medium-sized businesses, offering both a Professional Employer Organization (PEO) model and an Administrative Services Organization (ASO) option to meet your unique needs.. Our longevity in the market reflects deep expertise and a proven track record of helping companies streamline their human resources functions, mitigate risks, and enhance employee satisfaction.
TriNet helps simplify complex HR challenges by offering a unified platform that integrates payroll processing, benefits administration, risk mitigation, and compliance support. This consolidates the need for multiple vendors, reducing administrative burden and allows business leaders to focus on growth and strategic priorities.
Key areas of service include industry-specific HR expertise, access to premium employee benefits through national and regional carriers, or the ability to sponsor your own benefits, and advanced proprietary technology. The TriNet platform delivers an intuitive user experience with capabilities spanning payroll, benefits administration, time tracking, performance management, learning and development, and workforce analytics. This comprehensive platform empowers clients with real-time insights and streamlined processes.
TriNet’s dedicated service model combines personalized support from assigned HR professionals and relationship managers with access to specialized HR experts via multiple communication channels. This helps deliver timely, expert best practices guidance tailored to each client’s unique needs.See more
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