Review Time
Misleading and unfair service.While doing an airline web check-in, a pop-up appeared showing a cost of 1€, which led me to activate the service unintentionally. It was not clear that this was a subscription with additional charges (79€! unless the service was cancelled within 3 days). The interface is confusing and relies on time pressure to induce clicks. This lack of transparency seriously undermines trust and makes the service feel unfair. I would not recommend it.
⚠️ WARNING – MISLEADING AND SCAM-LIKE PRACTICES ⚠️ see other reviews here on trustpilotI strongly warn other users about TripSorted.On 9 December, I paid around €40 for an airport fast-track service advertised online.The service was never provided (still waiting the refund).Three days later, without any clear reminder or explicit authorization, my card was charged an ADDITIONAL €79 for a sort of travel services/membership fee.What actually happens:Users like me are attracted by ads for cheap, single services (fast-track in my case)-During checkout, a hidden subscription (around €79) is buried inside (when I asked for a copy of my subscription, i was not able to get it)-No clear, prominent warning that you are subscribing to a recurring paid service-Charges appear after a few days-Customer support refuses full refunds and offers partial refunds only, clearly hoping users will give up, I did not accept 20% (and later 50%) refund proposalThis is not transparent, feels intentionally designed to confuse consumers.I am now proceeding with a bank chargeback and formal complaints.I strongly recommend avoiding this website and double-checking your bank statements if you ever interacted with it.Do not fall into this trap.
Like many here, I paid to use this service for €10 ( after paying, it failed, flight has to be later than 6 hours in advance)Without warning I am hit with a €70+ fee for apparently subscribing after 3?days “trial” Obviously they design the site to trick you. They won’t refund the money. That’s the scam business model - if they had confidence in their product, they would refund people
Tried to buy something from them and I do hold my hands up that I didn't realise that I was also signing up a subscription service. When I realised this I immediately cancelled this but to be signed up for the subscription you had to make a purchase which I did. However the company then cancelled my purchase (no reason given) but they won't refund the first charge. Rubbish service. Beware!
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