Review Time
We canceled our contract beginning of December 2025. Never received a cancellation confirmation. We contacted customer support and asked for it. Never got a response. In January we got charged the 7k annual fee. We disputed the charge and are no contacting the ACCC. This seems to be a very dodgy software business with zero customer support. We're now using Cosmise for Shopify and it's amazing and 90% cheaper.
⭐ 1 STAR – Broken Integrations & Fake Attribution for External MarketplacesWe’ve been stuck in months of pointless back and forth with Triple Whale because their integration simply does not work.Since day one, the data has been inaccurate. Daily revenue totals are wrong, entire order blocks are missing, and every week we have to open new support tickets just to get our numbers halfway close to what our channel actually reports.Worse yet: Triple Whale shows orders from external marketplaces as if they were real conversions — even though these orders never go through our Shopify store and could not possibly be tracked. We’ve confirmed this multiple times. They still appear in attribution. Completely fake data.Support is friendly but absolutely ineffective. We’ve shared all the screenshots, done every requested test, reimported data over and over — and yet the same errors persist since August. No fix. No timeline. Just generic replies and “checking with the team.”This has become a massive waste of time and trust. We’ve used multiple analytics tools over the years, and none have had this many persistent issues with tracking.If you’re a serious seller, especially if you sell on multiple channels:Avoid Triple Whale. Their integration is broken, their attribution is misleading, and their support delivers zero solutions.
Triple Whale honestly just made things clearer for us.Before using it, we were jumping between Meta, Google, Shopify and GA, and half the time we weren’t sure which numbers to trust. It felt like we were making decisions based on partial data.Once we set up Triple Whale, everything came together in one place. We could finally see what was actually profitable — not just what looked good in ad platforms. It helped us understand real ROAS, CAC and profit per product, and that alone changed how we think about scaling.The biggest difference for us is confidence.We’re no longer guessing or reacting emotionally to daily ad swings. We know what’s working, what’s not, and why.It didn’t magically fix our business — but it gave us the clarity to fix it ourselves.For any serious eCommerce brand, that clarity is huge.
Worst customer service I have ever experienced. Reached out about a simple issue that I can't edit widgets as I am supposed to according to their help center. It takes at least 24 hours until I get a response, if I am luck and they don't just ignore the message. When I follow up they ask 1 simple question to stall the conversation. They show no sign of actually trying to help. What a disgusting company with the prices they charge. 1 week after I reached out, I am still no where with my inquiry. Leave!
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Triple Whale is the agent-powered intelligence platform built for faster, more confident decisions across your entire brand. With AI agents that sit atop a fully-managed data warehouse, the Triple Pixel's proprietary identity resolution technology, and tools for acquisition, conversion, retention, and operations, Triple Whale turns complex data into clear, actionable guidance for profitable growth. More than 50,000 innovative brands, including OUAI, Pressed Juicery, and True Classic, trust Triple Whale to scale with confidence.See more
