Review Time
If I could have chosen minus 100 stars I would have. Please DO NOT BUY, this is a scam. This person who has taken over Truefacet is scamming people out of thousands and thousands of dollars. I purchased a Rolex from these people, it took forever to ship and it probably only shipped because I was emailing incessantly. He sent me a random picture after 6 weeks of a watch that DID NOT MATCH THE LISTING. He copied a random serial number from the listing and pasted it on a random card. He is purchasing watches with the money the buyer pays, they are probably genuine because the watch was supposed to be sent out from a jeweler located in FL. He keeps the watch and pockets the money, he is sending a knock off or an empty box at this point. I am refusing the shipment and I am going to keep at this guy until he is jailed. I paid a fortune so save your money go to a respectable jeweler and purchase directly from them. I don’t know if he intends on selling and reselling these watches and sending fakes instead of the watches he is purchasing with your hard earned money. Please do not buy read all the other reviews and do not purchase. Truefacet went out of business during covid and this is a scam. This person must have taken over the website, I bought from them previously (before Covid) and this is not my experience with them. The real Truefacet was amazing, this is crap. The people who left reviews on trust pilot are telling the truth. The reviews on Truefacet are from the old Truefacet website, these reviews are not recent or real. I am willing to send all correspondence to back up what I am saying. We contacted the bank to attempt to reverse the wire, banks and attorneys are involved. I contacted the attorney general’s office and I waiting to see what can be done. I am in the middle of my worst nightmare…A year later still nothing but I am taking them to court. New York State might be willing to let scammers get away but I am going to sue you so if you know what’s good for you you will refund the 16k. This is ridiculous.
I purchased jewelry from their website and the purchase has been "pending" for over 6 weeks now, which means they have my money BUT I can't cancel it because it's pending! What a scam!. They have not returned over 5 emails and calls to their 'support line' are unanswered. Filed a complaint with the BBB and the Attorney General of NYC.
I purchased a Rolex for $6100.00 on 2/12/18 for my wife. I finally just took it for service and cleaning and the second it hit the dealers hand he said it didn't feel right. He put it under a microscope and immediately confirmed about 8 reasons it FAKE!!!!! He said it worth about $200. I have called and emailed 15-20 times and ABSOLETLY NO RESPONSE!!! DO NOT BUY FROM THEM!!! Ill be contacting a lawyer
FRAUD ALERT. DO NOT PURCHASE FROM THIS COMPANY. We purchased a Rolex that stopped working after a few months. Sent it back for "service," and have not heard back from True Facet in nearly 3 months after tens of emails and calls. Call center does not take calls, hangs up on you after keeping you on hold. They have our money and the Rolex, we have nothing.
Truefacet is a SCAM!!! I bought a Cartier watch from them online, paid by credit card. They didn't charge me sales tax which should have been my first clue that it's a scam (they don't want to get into trouble with the IRS for not submitting the taxes collected). 3 days later, they told me that the watch is not of good quality and that they can't sell it to me, and will issue me a refund. I responded and asked for a replacement watch. 2 days later, they responded that the 2nd watch isn't available, even though it was shown on their website for sale. Few days later, I didn't get the refund, so followed up with them. They said that they have issued the refund but if I don't get it, I should file a claim with my credit card company. REALLY! They are onto something for sure. I contacted my credit card company and filed the claim. Couple of months later, the credit card co ruled in my favor and issued me a permanent refund. I am not sure if they ever collected the money back from TrueFacet. I hope they did. This company should be shut down. I've read several cases like this from other buyers as well. DO NOT BUY FROM TRUEFACET.
I would give zero star if I couldPlease do not "attempt" to buy anything from TrueFacet. They do not have the merchandise they offer on the website. I tried to purchase a Cartier love bracelet they show as available on their website. They charged my credit card for over $10,000 in the first week of May 2023 soon as the order was placed ( not like other companies when the order ships). When I still did not receive it by mid July 2023, they said they will refund me by check. When I said you took payment in the form credit card and I want it refunded on my credit card, they said it was a delay in their accounting dept. They told me it would be better for my to ask my credit card company for a "chargeback". I have all emails to prove this. After they took payment on my credit card they would no longer accept phone calls from me. I had to put a dispute in with my credit card company. I just got my refund back on Sept 18,2023 because they would not respond to my credit card company requests after multiple attempts. Basically, what they did was use my over $10,000 from May to September 2023 for their own use without paying any interest to me or incurring any penalties. After reading this review, if you still decide to make a purchase. You are a fool!
Oct 3rd 2022- confirmed thru email my request to to sell 2 watches on consignment (one Rolex, one Breitling) via True Facet Concierge, sent watches in via provided Fed Ex Label Oct 31 2022- requested update on consignment status … was told they were lagging behind in posting due to the busy holiday season (holiday season in October?)Nov 2nd 2022 - watches went live on website Jan 18 2023- sent email requesting update on sale of watches - was told to give it a while longer, it can take a few months to sell ( uh- it’s been 3 months already)June 6 2023 - I check TrueFacet website and discover the Breitling was sold! Sent an email asking where is my payout? Immediately requested the Rolex be returned to me. Aug 3 2023- again emailed inquiring about my payout for the sold watch and the return of the Rolex as previously requested. True Facet replies (and I quote) “apologies for the extended delay with your payout but I can assure you that we are making an all out effort to have checks finalized as soon as possible as we navigate through internal matters. We have every intention of paying you and truly apologize for this delay since we have never run into such a matter before this. I will update you before the end of the week as to where we stand with payouts.”Aug 25 2023 - inquired again on the status of payout and return of 2nd watch. Was told “we have resolved our underlying issues that were causing the delays and will have a check sent to you before the end of next week.”August 28, 2023 - sent another follow up to True Facet. Was then asked “Would you prefer to have funds sent via Paypal or check? (Uh …. Hasn’t the check been in process since June??)Aug 28 2023 - was instructed to “Please send and invoice from your Paypal account to payments @truefacet.com” which I did, but was obviously another stall-tactic. Aug 31 2023 - emailed again demanding payout and return of unsold property Sept 5 2023 -emailed again demanding payout and return of unsold property (they asked if I had emailed the PayPal request as instructed …. Uh, yes!) Sept 8 2023 - emailed again demanding payout and return of unsold property (no reply) Sept 11 2023 - emailed again demanding payout and return of unsold property (no reply)
Sent in my watch for consignment and months later wanted to get it back. Company has not responded to any attempts to contact. Phone number is just a voicemail that keeps you on hold. Went to their physical address listed on their site, it’s a gutted unit. Grand Central Watch, also listed on TrueFacet.com, has disavowed a relationship with them. Full scam. If you’ve been a victim file a report with the NYC dept of consumer and workers. Report to the NY FBI tip line.
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