Review Time
As a Seller (watch dealer) I’m no longer interested in selling on Truefacet, they just don’t pay! They owe me about 20k and no payment for 2 months so far. My emails are ignored! I asked them to delete my watches from sale, instead they were still selling them (2 watches sold after account cancellation). Im wondering what kind of excuse they told the buyers after collecting their money?! Then they listed my watches as sold to show how much they sell, which is misleading for the buyers! One of my buyers expressed her opinion saying she would never buy a watch from Truefacet as they do money laundering. Interesting opinion! Something to think about! Shop at Natiluxia instead!
These must be fake reviews. Strongly urge you to review the list of complaints that have been filed with Better Business Bereau (BBB), so you can see what a fraudulent company this is. They will defraud you in some way; whether it's not sending correct / genuine watch / not making refund payment / not sending payment for your watch if you are a seller.DO NOT USE THIS COMPANY!
I ordered a watch back in March and paid for it at the time, in excess of $7500. After many delays and excuses, I was finally told they would not be able to deliver the watch due to "supply chain issues."Every time I called, they never answered the phone and even sending emails most of the time did not result in an answer.I would never ever recommend this company to and would highly suggest you buy brand new directly from the manufacturer or a certified dealer.
Truefacet is currently holding $6212.00 of my money. I purchased and paid for two separate necklaces within a month of each other. Each time I waited a week and was then told that due to supply chain issues the items were no longer available. Both times I received a “credit memo” email from them but never got my money back. When pressed they told me that they no longer use the payment process any longer and that I should file a claim with my creditcard to get my money back. I the. Offered up a simple solution and picked out another necklace. They are no longer responding to me and still have my $6212.00. I cannot get thru on their phone lines either. I’m stuck. I have made multiple purchases with them in the past and never had a problem until now. Never trust them!
True Facet is a standout in the luxury watch market. I recently purchased a Rolex watch from their website and couldn't be happier. The transaction was smooth, and the watch arrived securely packaged. All of the authenticity paperwork was included
I recently procured three necklaces from True Facet. The purchasing process itself was seamless and secure. The knowledgeable and friendly team promptly responded to my inquiries, providing valuable assistance and ensuring that all my concerns were addressed. This personalized touch further enhanced my confidence in True Facet as a reputable and customer-oriented marketplace.
UPDATE: Its been since 4/10/2023 that hey have had my Rolex. They have sent me 2 checks that have bounced since then. Now they are saying they will wire $ when they couldn't before and they sent me a "test" wire for $1000 and have refused to send me more, saying I may need to wait another 3 days for that to happen. FIRST POST: Currently holding my Rolex Deep Sea hostage for over a month. Sent me a check for trade in and it bounced last week. Apologized and said it wasn’t intentional and they would wire me the $, they have been radio silent since. Be careful sending them your items, they lie about timelines and have terrible communication.
My experience with True Facet was outstanding! I decided to go crazy and buy a Submariner. Their website is user-friendly, making it easy to find the perfect timepiece. The watch's authenticity was unquestionable, and it was in pristine condition upon arrival. The customer service team was friendly and knowledgeable, answering all my questions promptly. True Facet has exceeded my expectations, and I highly recommend them to anyone in search of luxury jewelry or watches.
Truefacet is engaging in corruption and deceptive business conduct! From charging my credit card three times for one order instead of issuing a refund as I was promised 13 times, to not answering phone calls unless you wait on hold for more than 3 hours, to responding to emails several days later, and peddling false promises, and employing mostly Chinese who cannot speak speak english and the list goes on and on and on! I leave this feedback full heartedly because I honestly dont want anyone to have to go through such aggravation! I'm leaving this feedback in good faith as I believe it's a moral and ethical obligation from my part. Thanks for reading!
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