trustford.co.uk

4.8
4.8 Based on 81 reviews

Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd. Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership...

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Average Rating

4.8

/
5

81 Reviews

5 Star
90%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
5%

All Reviews

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Review Time

Alexandra Biel
Michael Martin was very knowledgeable and provided outstanding customer service. He explained everyt

Michael Martin was very knowledgeable and provided outstanding customer service. He explained everything with great detail and no question was a hassle to answer. He kept us informed and updated on everything that was going on. He’s an excellent asset to Trust Ford Jersey.

5
Date of experience: Mar 02, 2026
Harold P Black
My experience with dealing with TrustFord and Motorbility, was a superb pleasure. Richard Stewart, t

My experience with dealing with TrustFord and Motorbility, was a superb pleasure. Richard Stewart, the dedicated Motorbility advisor, at TrustFord Colindale, was extremely knowledgeable and helpful throughout the whole process. He made me feel so confident in getting my new 🚘, I look forward to having many happy days of motoring during my contract with Motorbility.
“Another satisfied customer”
Harold B

5
Date of experience: Feb 24, 2026
Paul
Hi all I’ve come to think trust pilot only like good reviews on there site and don’t someone givin

Hi all

I’ve come to think trust pilot only like good reviews on there site and don’t someone giving bad reviews

Do any one feel the same .

Many thanks . Paul

1
Date of experience: Jan 26, 2026
Clarence K.
Fantastic local branch experience...

I had a fantastic experience at the local branch, thanks to the representative who assisted me via email before my appointment and followed up after my purchase. Everything was handled professionally, with ample patience for my questions and reassurance about my decision. Thank you for the excellent support!

5
Date of experience: Dec 21, 2025
Juno Lewis
Another great visit to the local dealership...

This was my second visit to the local dealership, and it was once again a wonderful experience. There was no hard sell or pressure, just friendly and helpful advice from the team. The follow-up service was excellent; I had some questions afterward and received prompt replies to my emails. I highly recommend this dealership.

5
Date of experience: Dec 19, 2025
An outstanding car purchasing experience...

I had an outstanding car purchasing experience. The representatives were very patient with me, ensuring I didn’t feel rushed. They answered all my questions, provided a great deal, and were very engaging. The handover of the car was memorable; it was spotless, and everything was thoroughly explained. This marks my third purchase within a year, and each time they deliver on their promises.

5
Date of experience: Dec 19, 2025
Exceptional sales experience...

The salesperson was exceptional, offering plenty of advice without any pressure to buy. They were incredibly helpful, and I would definitely choose this dealership again. Thank you!

5
Date of experience: Dec 19, 2025
Ellen C.
Smooth leasing process...

I had an appointment to discuss changing my lease car and was notified shortly after that my new vehicle had arrived. I collected it exactly a week later, and the entire process was seamless.

5
Date of experience: Dec 17, 2025
Russ K.
Impressed by the annual service...

I was very impressed with the service I received during my annual car service. The representative explained everything clearly and kept me informed about additional items for approval. Their politeness made the experience even better.

5
Date of experience: Dec 16, 2025
Jess Bell
Outstanding service at the dealership...

During the change of my vehicle, the representative was extremely helpful and went above and beyond to ensure everything went smoothly. Many thanks!

5
Date of experience: Dec 16, 2025

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Business Details

  • Operating as an independent dealer group with its own board of directors and operating strategies, TrustFord is part of the Ford Retail Ltd.

    Accredited as one of the Sunday Times Top 25 Companies to work for, TrustFord operates a network of 65 dealership sites throughout the UK and Channel Islands. It employs 3,500 staff all of whom are focused on Driving the Standard in Customer Care.

    On our website, you can find out more about our New and Used Cars, Motability vehicles or vans, as well as our latest Offers, Servicing options, and the latest driving advice from our Hints and TipsSee more

  • language https://www.trustford.co.uk

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