Review Time
ordered wallet early Jan 2026, still no wallet, received e-mail stating my package was delivered never received. Sent 6 emails with my concerns, supplied order number, no follow up from customer service.
Empty Promises from Kaus (ClientPlus) on behalf of TRUSTPICKS
STILL NO REFUND!!!!
12 Jan 2026, 14:52 GMT+8
Dear customer, we have seen your feedback on TP and we attach great importance to it.
We deeply apologize for your dissatisfaction with our product. We will provide a full refund, which will be credited to your account within 2-5 business days.
After you receive the refund, may I ask if you can change your evaluation of us? Thank you.
This company is completely deceptive. My order never showed up. The emails seemed authentic, but the tracking number provided was fake. I lost less than £20, but be cautious as they might take your money without any further communication after sending the misleading tracking code. Steer clear!
I purchased an electromagnetic snow remover, initially skeptical but drawn in by the guarantee of satisfaction or return. I ordered several units, and although shipping from abroad took a few weeks, it was manageable due to mild weather in December. However, when I finally received the items in late December, they were needed during the freezing weather and snow in early January. I placed the devices in two cars, hoping to prevent snow from sticking on the windshields, but I was extremely let down. They turned out to be nothing more than flashy lights—just a gimmick without any real results. Since then, I’ve sent three emails requesting a return and refund, but I have received no acknowledgment or response. Now, reading other reviews, I wish I had done so before making my purchase. I attempted to give zero stars. It seems the company may respond asking for more details to improve their service, but I suggest they start by replying to emails and honoring refunds, as I am completely dissatisfied. To anyone reading this, I advise steering clear of this online scam. The lack of a physical address or contact number is a major red flag.
I have just verified that the later and less expensive order has been received (thank you). However, the previous larger order has not yet been refunded. I will pause my claim for 7 days to see if the service processes this refund too. Additionally, I have requested the Returns Address multiple times so I can return the damaged items. The timeline starts now...22nd December.
I purchased a 34-Piece Sewing Kit as a gift for my wife’s birthday after seeing an advertisement online. After completing the order, I received a confirmation email, but there was no delivery information provided. I waited for two weeks, but the product never arrived. I attempted to reach out via email and the website's dispute function, but my order number was stated as nonexistent. It has now been a week since I emailed them without receiving any response. I strongly advise others to avoid this company. I regret not checking reviews beforehand, as I now see they have a very low rating. My order was placed on the 27th of November, which is beyond the promised delivery timeframe.
I placed an order for two items on November 30th and still have not received them. There's been no response from the support team, and I regret not checking reviews beforehand. I will not order again. The tracking shows it's been dispatched, but where is my package? Why isn't there communication regarding the lengthy delivery delays, allowing customers to decide if they're willing to wait? I request a full refund.
I bought the silicone desiccant bags – color-changing mineral moisture absorber and was let down. The advertisement was persuasive, featuring what seemed to be a much larger 1kg bag. However, I received small 100g bags that did not match the advertised quality and were certainly not worth the price. Additionally, the delivery took a long time. I attempted to reach out to the customer service team but got no reply. Overall, I am not satisfied and would not recommend this service. It's best to steer clear.
I received a wireless audio speaker that I ordered, but it’s entirely useless since the audio is in a language I don't understand. Please avoid this seller; they are clearly scammers. I doubt there's a way to change the language settings, and I can't read it, so it's completely worthless.
Like many others, I wish I had read the reviews before ordering. Customer service is shocking; I've sent two emails asking about my order placed on November 20, but they claim to respond within 24 hours, which hasn't happened. They also state delivery should be within 10-15 working days, but now they are saying up to 25 days. My advice is to avoid this company due to their poor service.
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