Review Time
this bike was perfect for my 5'8, 13 year old son and versatile to allow my 4'11 stature to sit comfortably. A good percentage comes preassembled, everything is great quality and easy to complete at home with the given tools. Amazing customer service, super understanding and quick to communicate. 10 out of ten buy! I bought the combo on a deal and saved a good amount of money, so now I or one of his older sisters can ride along. The battery life is outstanding, the headlight is very bright and the suspension is
phenomenal. The features are easy to use, I especially love the thumb throttle and the turn signals are the cherry on top!
⭐☆☆☆☆
Extremely Disappointing Experience – Unsafe Product & Poor Support
I had a very disappointing experience with TST E-Bikes.
The bicycle was delivered with missing parts, including the seat extension and pedals. In addition, the throttle was malfunctioning, and more seriously, the cruise control does not disengage, which is a major safety hazard and makes the bike unsafe to ride.
Despite weeks of communication and full cooperation on my part, the company:
• Delayed the resolution repeatedly
• Changed their position multiple times
• Refused to provide replacement parts unless I paid extra
• Blamed the situation on a payment dispute instead of addressing the product defects
I was asked to send videos and photos, which I did, only to be told later that they “could not open them,” resulting in further delay and no solution.
At this point, the bicycle is disassembled, unusable, and unsafe, and no proper resolution has been offered. The customer support experience has been frustrating, unprofessional, and exhausting.
I strongly advise potential buyers to think twice before purchasing, especially if safety and after-sales support matter to you.
This review is based entirely on my real experience and documented communication.
The bike has been excellent. It's truly enjoyable, fast, and comfortable to ride. The customer service has also been very prompt. I accidentally lost the charge port cover, and they are sending me a replacement. Great support from the team!
The bike has been wonderful. It's a pleasure to ride—fast and comfortable. The support team has been very responsive as well. I had an issue with the charge port cover (which was my fault), and they are sending a replacement. Amazing service.
I've been waiting nine days for my mountain bike. I can't reach anyone for updates. I have the tracking number and even paid for an app to track it, but there's been no progress. I'm really at my wit's end. I've read great reviews about customer service, but I haven't experienced that. The bike was supposed to arrive today or tomorrow, and I haven't even received a notification. Very disappointed.
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