Review Time
We booked a flight and hotel through the platform, and our credit card was charged 12,000 euros. The flight was supposed to be direct from Frankfurt to Punta Cana. However, when we arrived in Frankfurt from another country to drop off our luggage for the direct flight, we were informed that our flight had been rescheduled for the following day, connecting through another country instead of going directly to Punta Cana as we had booked. This resulted in losing two days of our holiday, along with money and our patience. When we reached out to customer service, all they could do was provide us with the airline's customer service number. I question why, after paying for both flights and hotel through the platform, I should be left to resolve these issues on my own. Why was I not informed about the flight being rescheduled to the next day? Why was the new flight not direct to Punta Cana? Instead, I had to travel to Madrid first. This level of service is incredibly unprofessional. No one seems to take responsibility for the psychological, stress, and financial impacts caused. If the service cannot be managed properly, perhaps it's time to reconsider your role. Very, very disappointed with the experience!
We book flight and hotel on their website, credit card was charged 12.000 euros. Flight was direct from Frankfurt to Punta Cana. When we come from another country to Germany Frankfurt airport, to drop off luggage’s for direct flight Punta Cana we where informed that our flight was rebooked for next day, to the other country ( not direct to Punta Cana as we booked on website) and then get connected flight to our final destination. We lost day -two of holidays, we lost money, we lost our patient and nerves , . We call TUI customer service, the only thing they could do it’s to give us customer service number of airline. So my question is if I book flights and hotel from TUI.de website , we pay them . Why I should find solutions by my self . , search why my flight is rebooked for next day without informing me , why my flight for next day is not direct flight to Punta Cana, why I should go to Spain Madrid and then to Punta Cana.I could say that is really unprofessional. No one is responsible for psychological damage, stress damage and financial damage. So if you can’t manage this job well then leave !!!Very very very disappointed with services!!!
Such a beautiful place to get away from the cold in Germany. Haven’t felt that welcome in a long time. Delicious food and great entertainment. Peggy and her team are doing an amazing job. Special thanks to Mia at reception for the warm welcome and Elisa for her enthusiasm on the beach court. But most of all a special thanks to Tender, Guest Relation Manager. He has a special eye for the needs of his guests. Amazing!
Their system did not work for online…Their system did not work for online checkin , so we have to pay at airport, they said we would easy get a refund , we have tried to fill in form , but that does not work , we have written to local tui office they asked us to send hours to drive into their office to fill in a form , i am not going to spend 2-3 hours my time to drive to them .. well i am going to fill on bad reviews every day on every platform i can find untill some one deals with this .. it is not the money this i a principle about big companies giving us a run around, this is their fault sort it .. if tui is listening , my flight ref is H88ZGZ, date of fliught 6 nov 2025, my surname o'connor
Hotel Rhodos Horizon Resort 25/9-7/10 2025Dear Management and Dear Staff,We would like to thank you from the bottom of our hearts for your daily efforts and the kindness with which you take care of us. With your professionalism and your smile, you make our holiday truly special and unforgettable.We deeply appreciate your work and wish you health and strength to continue with the same dedication.With sincere appreciation,Firmin
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