Review Time
I feel truly let down by the local dry cleaner, especially as a regular customer. This is the second time I have been dissatisfied. They charge high fees for stain removal and dry cleaning but offer no guarantees. I had a stain on my white pants and reached out immediately, but there was no improvement. Despite this, I was asked to pay the full cost without proper treatment. The service quality does not match the price.
I am truly disappointed with the service I received, especially as a regular customer since they opened. This is the second time I've been unsatisfied. They charge high rates for stain removal and dry cleaning but provide no guarantees or proper assurances. My white pants got stained, and I contacted them immediately. Normally, prompt treatment helps, but there was no improvement. Despite this, I was asked to pay the full service cost without any accountability. The quality of service does not justify the price.
I handed over my curtains for dry cleaning and did not receive them on time. When I finally got them back, they were wet and badly damaged, covered in stains and bleach spots. After raising the issue, they sent them for reprocessing, but the condition worsened. Despite numerous attempts to communicate, including reaching out to management, I received no constructive response. It seems like they deliberately avoid replying, causing immense frustration. The service has been extremely disappointing, and I wish I could rate them lower.
At the Mumbai branch, they ruined my leather jacket worth a significant amount. There was no accountability, and no one responded regarding a resolution. The service appears to be unethical and untrustworthy. They don't even reply to consumer court inquiries. No response, no resolution.
I had a terrible experience with them. They damaged my sheer curtains during processing and falsely claimed the damage existed beforehand—a blatant lie. They washed the curtains without informing me, which only proves the damage occurred during their handling. The escalation team is utterly ineffective and offers no real assistance. This is completely unacceptable.
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