Review Time
Stay away from this service. They incorrectly identified my T4A, leading to an underreporting of supplemental income. As a result, I now owe more in taxes and have incurred additional fees to a professional accountant to fix this mistake. This service is disappointing and frustrating.
Stay away from this service. They incorrectly identified my tax document, leading to an underreporting of my supplemental income. As a result, I now owe more in taxes and had to pay an accountant to fix their mistake. This service is truly disappointing.
Do not rely on their services. They fail to provide adequate support. After purchasing their premium plan and filing my return, I received a request for more information from the tax authority. Despite submitting the required documents, they didn’t forward them. When I contacted them, they told me to handle the situation myself. It’s been two months with no response from them. I won’t use this service again.
I've used this software for years and was usually satisfied. However, this year it made an error in my federal taxes, which was corrected by the tax authority. When I tried to report the error, it was challenging to provide proof. Their suggestions were impractical due to privacy concerns. I lost trust in them for future tax returns because they didn’t seem to make an effort to resolve the issue.
The representatives I spoke with were aggressive and condescending, despite my calm demeanor. I was assured that the service I purchased would cover my business taxes, but then I was told it wouldn’t. The manager was even ruder and scrutinized my past use of the service. I simply wanted a timeline for my taxes, and asking for that led to a negative experience. This kind of treatment is unacceptable, especially when I was a paying customer.
Determined to avoid high accountant fees, I decided to try this service. It was mostly straightforward, although a bit slow due to my inexperience. The software was intuitive, allowing me to make corrections easily. I appreciated seeing real-time tax changes as I worked through the process. I did encounter issues when trying to file, but the support team quickly resolved it through a screen share. I was pleased with my experience overall.
There seems to be a glitch in the system as it fails to pick up the dividend tax credit. Users who trust the software may not notice this, so it's essential to double-check. Additionally, there were no comparisons available to the previous year, and the summary didn’t populate provincial tax information correctly.
I didn’t want to rate this service but felt compelled to share my experience. I used the free option and declined all upsell offers. After downloading my information, I found I couldn't file until I paid a fee. I had to contact support to delete my account. I also encountered issues with the standard product, which required starting over instead of using last year's information. I won’t use this service again.
I mistakenly entered my spouse's name incorrectly, and I found it impossible to correct before filing. The online help was unhelpful, and contacting support didn’t yield any valid answers. This was my first time using the service, and the constant emails about community support were frustrating.
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Intuit Inc. is an American business and financial software company that develops and sells financial, accounting, and tax preparation software and related services for small businesses, accountants, and individuals.
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