turtlebay.co.uk

3.3
3.3 Based on 121 reviews

Turtle Bay - Caribbean Restaurant. Caribbean eating & drinking... cool cooking with hot flavours!...

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Average Rating

3.3

/
5

121 Reviews

5 Star
49%
4 Star
3%
3 Star
6%
2 Star
17%
1 Star
26%

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Review Time

Ritz O
Gone down hill

Turtle bay used to be a fantastic place to eat.Lately it's really gone downhill. The menu has changed and become more tapas like.Lots of items have gone from the menu.Menu options just taste really bland.True various dishes over a few visits and all really flavourless and a few dishes actually weren't nice.Portions have got smaller and quite a lot of bland food. Have been 3 times recently each time thinking I may have picked a bad dish but I can't say I have enjoyed anything.The chicken roti was really poor and the fish fritters were just unfrozen and fried and hard.Jerk sauce was really watery on the chicken. Condiments removed from tables and not available at all.Even with the offers/ vouchers they give you I think that's probably my last visit to them. Which is a shame because for a number of years the food has been great.

2
Date of experience: Jan 16, 2026
did he just say that
Give this franchise 12 months…

First visit and definitely my last at the Turtle bay (Camden), the only person to get any kind of service was who im assuming the manager who positioned her self next to the bar and either ate nonstop or constantly interrupted the barman .

1
Date of experience: Jan 15, 2026
Mentari Sejahtera
Reece

Reece, Ellie and Sofia , Alex were amazing thank you !!

5
Date of experience: Jan 09, 2026
Neil Francis
Had a lovely meal at Milton Keynes

Had a lovely meal at Milton Keynes, Priscillia was polite, helpful and professional, recommending dishes to us and bringing out different sauces to try, would definitely recommend.

5
Date of experience: Dec 27, 2025
Louise Humes
This is my 3rd visit out of the 4…

This is my 3rd visit out of the 4 recent months and yesterday definitely wasn’t up to satisfactory ( service wise and being pushed off our table to go to the bar only for our tables not to be used!!) Southampton , I had the coconut chicken curry and my friend Tracy had the jerk sausage pizza ( the drinks orders were very slow ) also we were under the impression it’s an 2 hour slot . When we arrived at Southampton at 1250 our orders weren’t taken until 1310/1315 and they didn’t flow as recent visits . It was very quiet and didn’t get busy until about 1430/1500 onwards so there was plenty of opportunity for our drinks to be quicker and take more orders from us . There were ample staff so no excuses … booking reference for turtle bay is BKYT92WM.

2
Date of experience: Dec 20, 2025
Grace
Maya and Hong were so lovely they…

Maya and Hong were so lovely they honestly made the experience! The drinks were flowing and they were ready to answer any questions we needed answers to. Would definitely recommend!

5
Date of experience: Dec 19, 2025
Deborah Clements
Seems to have gone downhill

We went for our son's 18th birthday as this had always been his favourite restaurant. Sadly, it's gone downhill. We all commented that the main meal portion sizes left us hungry, the main courses were largely served cold and the two who ordered chips had to wait for fresh ones to be cooked, also not enough prawns were cooked as their side order with their steaks.I had salmon (sauce cold) and the rice and peas were overcooked. Cocktails tasted watered down.It's a shame as our son went to Turtle Bay in Winchester recently and said the standard there was much better.Only giving a 3 as the waiting staff were lovely.

3
Date of experience: Dec 17, 2025
Zoe Callaghan
Jordan is absolutely rude nasty manager

Jordan is absolutely rude - we took a party of 12 in and he was so disrespectful to us Never will I visit there again

1
Date of experience: Dec 06, 2025
customer
hi we had the best experience with out…

hi we had the best experience with out polite sever her name was Becky she was helpful polite and so helpful . Nothing was too much trouble she deserves the employee of thr month best aerver here

5
Date of experience: Dec 04, 2025
Lizzy H
Lovely experience!

I went to TB Ealing on Saturday afternoon and had a lovely time. The atmosphere was great and the service was wonderful along with great food!Special shout outs to Chanel, Dani and Leo who were very kind and attentive in their service! :)

5
Date of experience: Nov 29, 2025

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Business Details

  • Turtle Bay - Caribbean Restaurant. Caribbean eating & drinking... cool cooking with hot flavours!

  • language https://www.turtlebay.co.uk

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